Lauren Kackley
Pickerington ,OH
Summary
Dedicated and passionate about Social Work and protecting children. I have a strong desire for helping and preserving families while providing them resources needed to be successful. Dependable, hardworking, and eager to be a team player in creating a safe environment for children.
Overview
8
8
years of professional experience
Work History
Office Assistant
Northwood Energy Corporation
03.2016 - 03.2017
- Completed clerical tasks such as filing and distributing mail.
- Interacted with customers by phone and in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Collaborated with various departments to complete assigned tasks.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Receptionist
Menorah Park Center For Senior Living
06.2013 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered and controlled switchboard system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as copying, scanning, and proofreading documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Shift Supervisor
Dunkin Donuts Baskin Robbins
08.2009 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced drawers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH05.2024
Skills
- Clear Communicator
- Active Listener
- Culturally sensitive
- Time Management
- Data Entry
- Dedicated Team Player
Timeline
Office Assistant
Northwood Energy Corporation
03.2016 - 03.2017
Receptionist
Menorah Park Center For Senior Living
06.2013 - 03.2016
Shift Supervisor
Dunkin Donuts Baskin Robbins
08.2009 - 01.2016
Bachelor of Arts - Human Services
Southern New Hampshire University