Lauren Kauffman
Okemos,MI
Summary
Working as an age group director at Mystic Lake taught me how to earn my fellow staff's respect and trust. They knew I would always come to help support them or offer advise whenever they needed it. It also taught me how to have conversations with staff about actions and/or behaviors that were not appropriate for the work place. I also worked to schedule staff to teach classes that I knew would best suit their strengths. I have worked with cash resistors and I am a quick learner when it comes to navagating a new system. I am a hard and determined worker with excellent time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Camp Counselor Supervisor
YMCA Of Lansing
05.2023 - 10.2023
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for teaching classes, taking into account employee strengths.
- Assisted in training new staff
- Helped support my staff when they needed an extra hand
- Organized full camp activities
- Spoke with staff about what was and was not appropriate for the workplace
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Evaluated counselors on their progress and work and provided feedback.
Lifeguard
Soaring Eagle Waterpark And Hotel
09.2022 - 05.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
Camp Counselor
YMCA Of Lansing
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Ticket Sales Associate
Potter Park Zoo
05.2021 - 08.2021
- Sold tickets to the zoo and parking at ticket booth and by online ticketing systems.
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Student Book Store
05.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Receptionist
Therapy Today
09.2016 - 09.2017
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Science - Criminal Justice
Central Michigan University
Mount Pleasant, MI08.2023
Skills
- Team Leadership
- Administrative Support
- Conflict Resolution
- Problem-Solving Abilities
- Staff Training
- Critical Thinking
- Staff Management
- Activity Scheduling
- Interpersonal and Written Communication
- Documentation and Reporting
- Creative and Energetic
- Problem Resolution
Certification
- First Aid/CPR Certified
Timeline
Camp Counselor Supervisor
YMCA Of Lansing
05.2023 - 10.2023
Lifeguard
Soaring Eagle Waterpark And Hotel
09.2022 - 05.2023
Camp Counselor
YMCA Of Lansing
05.2022 - 08.2022
Ticket Sales Associate
Potter Park Zoo
05.2021 - 08.2021
Sales Associate
Student Book Store
05.2018 - 01.2020
Receptionist
Therapy Today
09.2016 - 09.2017
Bachelor of Science - Criminal Justice
Central Michigan University
Similar Profiles
Ramona MendezRamona Mendez
Athletic Director at Lansing School District, Lansing Eastern High SchoolAthletic Director at Lansing School District, Lansing Eastern High School
Lance MarxLance Marx
Social Studies Educator at Lansing High SchoolSocial Studies Educator at Lansing High School
Eliana SmithEliana Smith
Correctional Officer at Lansing Correctional FacilityCorrectional Officer at Lansing Correctional Facility
Colten ChaseColten Chase
Strategic Support Associate at Jackson NationalStrategic Support Associate at Jackson National
Quinn BosworthQuinn Bosworth
Family Medicine Physician at Grand River Family CareFamily Medicine Physician at Grand River Family Care