Lauren K. Baker
Irwin,United States
Summary
Dynamic leadership professional dedicated to enhancing individual care quality through strategic initiatives and operational excellence. Vast knowledge and experience working with adults with intellectual and developmental disabilities and/or Autism. Proven track record in team development and compliance, driving measurable improvements in individual satisfaction and staff growth, while fostering a compassionate care environment.
Overview
15
15
years of professional experience
Work History
Supports Coordination Program Manager
Familylinks
Pittsburgh, PA
02.2025 - 10.2025
- Fostered a collaborative environment, enhancing team morale and promoting effective communication among staff members.
- Supervised team of (7) Supports Coordinators in delivering services in accordance with the Office of Developmental Supports.
- Managed personnel, performance reviews, competency development, and coaching.
- Directed internal service delivery for maximum efficiency and high standards while ensuring compliance.
- Participated in annual budget development and operated program within established parameters. Collaborated with SCU Director to expand program services and locations.
- Improved services through quality improvement strategies and goal achievement monitoring.
- Ensured program staff completed required training and encouraged on-going professional development.
- Approved expenses, timecards, and time off requests timely. Analyzed program performance data to identify trends, informing strategic adjustments that significantly enhanced service delivery.
- Developed enhanced recruitment/interviewing processes for perspective Supports Coordination applicants; participated in the interviewing and onboarding of new department employees.
Director of Residential Services - Independent Living
Asbury Heights / Vanadium Woods Village - Oakdale Seniors Alliance
Mt. Lebanon, PA
06.2023 - 02.2025
- Directed residential services across several Independent Living CCRC venues, improving senior care quality through strategic initiatives.
- Enhanced care delivery, achieving notable satisfaction improvements across facilities.
- Provided direct oversight of health services for the Health & Wellness Clinic, ensuring seamless integration with UPMC Benedum Geriatric Clinic and their team of nurses, physicians, and practitioners. Analyzes feedback, implementing continuous improvements for operational efficiency.
- Mentored staff, fostering compassionate, person-centered care in a supportive environment.
- Drove operational excellence through strategic resource allocation and staff development, resulting in measurable improvements in resident satisfaction.
Assistant Director of Residential Services - ICF/ID
Verland
Sewickley, PA
10.2022 - 06.2023
- Spearheaded compliance initiatives, elevating care quality and safety standards while achieving key annual objectives through effective team leadership.
- Led and mentored residential teams, achieving key annual objectives. Collaborated on staff development, boosting training effectiveness.
- Coordinated scheduling, optimizing staff utilization and coverage needs.
- Facilitated team meetings, fostering open communication and cooperation.
- Fostered a culture of continuous improvement, enhancing staff capabilities through targeted mentoring and innovative training programs
Residential Services Manager - ICF/ID
Verland
Sewickley, PA
01.2021 - 10.2022
- Directed care staff training, ensuring PA Chapter 6600 compliance and improved resident care.
- Managed ICF home operations, enhancing care quality and achieving measurable resident satisfaction.
- Collaborated with teams to boost resident health and safety, reporting to QIDP effectively.
- Monitored objectives, processed incident reports, and enhanced staff training comprehension.
- Managed residential services team of Direct Care Professionals, fostering a collaborative environment. Developed staff training programs, enhancing skill sets and service delivery.
- Led ICF/ID services, optimizing processes and earned promotion to Assistant Director.
Supports Coordinator - MH/IDD
Rankin Christian Center / Mon Valley Supports Coordination
Rankin, PA
08.2014 - 01.2021
- Successfully managed caseload of 73 individuals with varying degrees of Intellectual and Developmental Disability between the ages of 4-92 under the Allegheny County Office of Developmental Services.
- Assisted consumers by locating, monitoring and coordinating needed resources and services to ensure the consumer’s overall health and safety while promoting independence of functioning.
- Developed the individual support plan (ISP) based upon comprehensive assessment of the consumer’s strengths, needs, and functioning within various life domains.
- Referred and established consumers with needed services and supports in various domains.
- Monitored existing services and supports to ensure appropriateness and quality in relation to the identified consumer needs, as well as the consumer’s health and safety through regular contact and communication.
- Completed timely and accurate reporting and record keeping related to service delivery as required by programmatic requirements including creating, updating, and maintaining client files and inputting entries into the HCSIS system.
- Served as a Peer Mentor/trainer for all new Support Coordinators in accordance with their orientation and training plans.
- Acknowledged as a MVSC/RCC "Top Earner" for regularly exceeding annual productivity expectations
Community Homes Supervisor
Achieva
Pittsburgh, PA
03.2011 - 08.2014
- Responsible for overseeing the daily operation and supervision of assigned staff in community homes for adults living with intellectual disabilities.
- Assisted in the development of the individual’s ISP and the training/implementation of plan in the community home setting.
- Completed progress note reviews and provided correspondence to SCO’s in the form of monthly/quarterly reports.
- Conducted monthly/quarterly trainings for staff per ODP regulations.
- Rotating on-call responsibilities and weekly scheduling duties.
- Ensured compliance with Chapter 6400 Regulations and the Department of Human Services standards for the health, safety and welfare of the individuals supported in the home.
Education
M.S. - Organizational Leadership
Robert Morris University
MOON TOWNSHIP, PA02-2024
B.M. - Music Education (K-12)
Seton Hill University
GREENSBURG, PA12-2012
Skills
- Public Speaking
- Operational Management
- Strategic Planning
- Quality Assurance
- Staff Development
- Process Improvement
- Conflict Resolution
- Incident Management
- Staff recruitment/Interviewing
- Effective communication
- Mentorship techniques
- Individual support planning
- Case management
- Electronic case management systems
Timeline
Supports Coordination Program Manager
Familylinks
02.2025 - 10.2025
Director of Residential Services - Independent Living
Asbury Heights / Vanadium Woods Village - Oakdale Seniors Alliance
06.2023 - 02.2025
Assistant Director of Residential Services - ICF/ID
Verland
10.2022 - 06.2023
Residential Services Manager - ICF/ID
Verland
01.2021 - 10.2022
Supports Coordinator - MH/IDD
Rankin Christian Center / Mon Valley Supports Coordination
08.2014 - 01.2021
Community Homes Supervisor
Achieva
03.2011 - 08.2014
M.S. - Organizational Leadership
Robert Morris University
B.M. - Music Education (K-12)
Seton Hill University