Lauren Keller
Kansas City,MO
Summary
Highly organized, detail-oriented human resources student with customer service experience seeking an HR internship. Proven ability to contribute to team success and job satisfaction. Skilled in problem-solving and combining creativity with functionality.
Overview
5
5
years of professional experience
Work History
Hospitality Team Member
Meddys
Kansas City, Missouri
07.2024 - Current
- Greet guests in a friendly and professional manner.
- Provides customer service to ensure guest satisfaction.
- Receives payment from customers and processed transactions accurately.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Handled incoming calls, answered questions, and responded to complaints promptly.
Hostess/Expo Runner
The Big Biscuit
Kansas City, Missouri
05.2019 - Current
- Ensures smooth coordination between the kitchen and dining area in a restaurant.
- Oversees the final inspection of dishes, ensuring they meet presentation and quality standards.
- Manage the flow of orders, keeping communication clear between kitchen and service staff to ensure timely delivery.
- Assist in training new managers and staff on proper procedures for expediting food.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor of Science - Human Resource Management
Northwest Missouri State University
Maryville, MO07-2025
Associate of Arts - General Education
Metropolitan Community College
Kansas City, MO06-2023
Skills
- Customer-Focused Server Assistance
- Guest Engagement
- Customer Service
- Guest complaint resolution
- Sales Enhancement Strategies
- Hospitality service expertise
- Effective Complaint Resolution
- Interactive communication skills
Accomplishments
- Awarded A+ Scholarship
- Honor role
- 50+ hours community service
- Consistently awarded primary employee to manage promotional boards
Timeline
Hospitality Team Member
Meddys
07.2024 - Current
Hostess/Expo Runner
The Big Biscuit
05.2019 - Current
Bachelor of Science - Human Resource Management
Northwest Missouri State University
Associate of Arts - General Education
Metropolitan Community College
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