Lauren King
Miami,Florida
Summary
Sales and account management professional with 8 years of experience in client management and travel. Innovative problem solver who readily adapts to change, works independently and exceeds expectations while upholding brand goals. Well-versed in juggling multiple priorities and meet tight deadlines without compromising quality. Attentive to detail and able to apply sales learnings into actionable advertising and marketing strategies.
Overview
8
8
years of professional experience
Work History
Onboard Guest Services Coordinator
Crystal Cruises
Miami, FL
09.2023 - Current
- Overseeing and executing all pre-cruise guest services
- Daily admistartive integrated changes involving all departments.
- Managed onboard events liaison between the Sales/Groups department and Hotel Operations on a global scale.
Personal Vacation Consultant
Crystal Cruises
Miami, FL
10.2022 - 09.2023
- Met and exceeded established sales goals and conversion standards selling cruises to various destinations along with optional programs such as air, land, hotel & insurance
- Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection while maintaining quick call handling standards
- Ensured booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call
- Assisted callers in resolving minor problems pertaining to new and existing bookings.
Sales Agent
Gate 1 Travel
Fort Washington, PA
06.2021 - 10.2022
- Assisted with managing customer relationships and making new reservations via phone lines and online chats
- Consistently met and exceeded monthly and quarterly sales goals
- Maintained detailed passenger and itinerary records in CRM database for fellow sales agents, marketing and finance teams
- Managed high stress travel situations amidst COVID-19 pandemic with ease to meet client needs and department goals.
Outbound Sales Consultant
Oceania Cruises
Miami, Florida
03.2016 - 01.2020
- Prospecting new clients to reach sales goals and consistently following up on prospective leads
- Built and nurtured 10+ client relationships at a time, exceeding sales goals
- Created, maintained and updated CRM databases of customer information and touch points, including relevant data for marketing teams
- Monitor competitors’ products/ services and create selling strategies alongside account managers and leadership
- Collaborated with marketing and finance departments to reach sales goals and assist clients.
Education
B.S. Hospitality Management -
University of Central Florida
12.2015
Advertising -
Suffolk University
01.2013
Skills
- Ability to work well while under stress and pressure
- Strong computer proficiency in Microsoft Office; Word, Excel, Power Point, NVS, salesforce, OneIS Strong proficiency in all social media platforms: Instagram, Facebook, Twitter
- Experienced with processes of different organizational departments including call center environment
- Strong leadership communication and interpersonal skills
- Proficient in making independent decisions with minimal supervision
- Team player and able to effectively collaborate to complete projects
Timeline
Onboard Guest Services Coordinator
Crystal Cruises
09.2023 - Current
Personal Vacation Consultant
Crystal Cruises
10.2022 - 09.2023
Sales Agent
Gate 1 Travel
06.2021 - 10.2022
Outbound Sales Consultant
Oceania Cruises
03.2016 - 01.2020
B.S. Hospitality Management -
University of Central Florida
Advertising -
Suffolk University