Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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LAUREN KING

Chicago,IL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Procurement and VMS Specialist

Arthur J. Gallagher
06.2023 - Current
  • Develop, publish, and maintain Procurement SharePoint site with written Standard Operating Procedure (SOP) guides, training recordings, and live demonstrations.
  • Conduct regular reviews of VMS operations; generate and utilize reporting to identify areas for improvement.
  • Investigate and resolve VMS functionality bugs before production deployment; build test scripts for User Acceptance Training (UAT) participants.
  • Ensure contracts are routed for proper approvals.
  • Lead team meetings and company-wide demonstration calls; host weekly office hour sessions for vendors on new procedures; draft and distribute internal and external communication alerts.
  • Serve as the primary point of contact for new and existing VMS end-users via phone and email; log and resolve help tickets using the Service Now platform; review invoices and assist with payment queries.

Restaurant Onboarding Specialist

GrubHub
04.2022 - 04.2023
  • Advised restaurants on business growth practices through effective marketing and menu update strategies; resolved stalled and failed accounts by providing reporting for each brand.
  • Functioned as the designated Onboarding Representative, assisting restaurant owners with direct deposit submissions, item and pricing updates, test order construction, and tablet calibration.
  • Consistently exceeded monthly quota expectations through strategic planning and cross-departmental collaboration.
  • Utilized Salesforce Lightning daily to prioritize accounts in queue and submitted Point of Sale (POS) integration tickets using Excel and JIRA.

Project Manager

Mediaplanet
11.2021 - 04.2022
  • Successfully managed projects by prioritizing tasks according to urgency and alignment with organizational goals.
  • Maintained open communication by presenting regular updates on project status to customers and leadership.
  • Secured effective distribution channels for campaign materials prior to pitching to sales teams and potential clients.
  • Customized products to align with each client's marketing needs and budget while emphasizing the campaign mission.
  • Developed tailored interview topics and questions for influencers involved in the campaign, transcribed responses, and collaborated with the marketing team to determine optimal ad placement.

Long-Term Substitute Teacher

King College Prep High School
01.2021 - 05.2021
  • Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
  • Integrated Social-Emotional Learning to promote positive relationships and self-confidence.
  • Incorporated real-life examples into lessons to make complex concepts more relatable and engaging for students.
  • Maintained open communication with parents and guardians, discussing student progress and addressing any concerns promptly.
  • Mentored struggling students one-on-one, resulting in significant improvements in their academic performance.

Education

Master of Arts - Teaching Secondary Education

Northeastern Illinois University
Chicago, IL
05-2021

Bachelor of Arts - English

Northeastern Illinois University
01.2018

Skills

  • Conflict resolution
  • Relationship building
  • Contract interpretation
  • Data collection and analysis
  • Performance resolution
  • Training proficiency
  • Professional writing and editing
  • Salesforce
  • Microsoft Office Suite
  • SharePoint
  • Simplify VMS

Certification

  • Professional Educator License
  • Substitute Teaching License

Languages

Spanish
Professional Working

Timeline

Procurement and VMS Specialist

Arthur J. Gallagher
06.2023 - Current

Restaurant Onboarding Specialist

GrubHub
04.2022 - 04.2023

Project Manager

Mediaplanet
11.2021 - 04.2022

Long-Term Substitute Teacher

King College Prep High School
01.2021 - 05.2021

Master of Arts - Teaching Secondary Education

Northeastern Illinois University

Bachelor of Arts - English

Northeastern Illinois University

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