Lauren Kissane
Bensenville,Illinois
Summary
Resourceful candidate brings drive, ambition and creativity to company. Responsible and mature team player knowledgeable in content creation and management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Kofusion
09.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Shift Lead
Bonita Bowls
05.2020 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Social Media Manager
Bonita Bowls
05.2020 - 08.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Suggested and implemented new features to develop brand awareness.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
Education
Bachelor of Arts - Advertising
University of Illinois At Urbana-Champaign
Champaign, IL05.2025
Associate of Arts - Marketing
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Excel Certified
- Employee Coaching and Motivation
- Technical Proficiency
- Customer Engagement
- Social Media Expertise
- Job Assignments
- Customer Service
- Professional Relationships
- Market Research
- Social Media Management
Timeline
Front of House Employee
Kofusion
09.2023 - Current
Shift Lead
Bonita Bowls
05.2020 - 08.2023
Social Media Manager
Bonita Bowls
05.2020 - 08.2023
Bachelor of Arts - Advertising
University of Illinois At Urbana-Champaign
Associate of Arts - Marketing
College of DuPage
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