Emma Maguder
Cheshire,CT
Summary
Resourceful Employee with a proven track record of high productivity and efficient task completion. Adept in customer service, conflict resolution, and time management. Excels at communication, adaptability, and teamwork to ensure exceptional guest experiences in organized front-of-house and sports management environments. Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Pig Rig BBQ
08.2024 - Current
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Organized menus and ensured they were properly stocked at each table.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Explained menu items, took orders and delivered food courses according to instruction.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Sports Team Manager
Cheshire High School Volleyball
08.2021 - 06.2025
- Collaborated on social media to promote upcoming events or successes of the team.
- Kept book at both junior varsity and varsity levels to official standards.
- Assisted in team practices.
- Organized when planning for team events with players
- Organized score table up to official standards.
- Communicate with coaches and officials before, during, and after events.
Assistant
KRSTN NDRSN
06.2023 - 01.2024
- Organized and maintained product samples.
- Photographed fabric swatches from suppliers.
- Photographed fabric samples.
- Photographed design team to showcase the team for social media.
Education
Cheshire High School
Cheshire, CTSkills
- Team Collaboration
- Greeting guests
- Order Taking
- Staff Coordination
- Money Handling
- Professional Appearance
- Strong Work Ethic
- Phone Etiquette
- Complaint Handling
- Payment Processing
- Strategic Planning
- Complex Problem-Solving
- Staff Training and Development
- Team Leadership
- Time Management
- Schedule Preparation
- Media Relations
- Verbal and written communication
- Child Supervision
- Certified in First Aid and CPR
- Reliability
- Exercise and outdoor activities
- Responsible driver
- Keeping children safe
- Follows directions
- Pet care management
- Customer Service
- Pet Sitting
- Pet Care
- Valid Driver's License
- Positive Attitude
- Honest and Trustworthy
- Flexible Schedule
- Punctual and Reliable
- Team player attitude
- Positive demeanor
Certification
- Drivers License
- Child Care Certified
- First Aid and CPR Certified
Languages
Latin
Limited Working
Spanish
Elementary
Timeline
Front of House Employee
Pig Rig BBQ
08.2024 - Current
Assistant
KRSTN NDRSN
06.2023 - 01.2024
Sports Team Manager
Cheshire High School Volleyball
08.2021 - 06.2025
- Drivers License
- Child Care Certified
- First Aid and CPR Certified
Cheshire High School
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