LAUREN KOCH
Columbia
Summary
Positive and reliable with a knack for providing proficient customer service. Understands importance of accuracy and efficiency. Values administering a helpful and pleasant shopping experience for all customers. Developed customer service and organizational skills in a high-volume retail environment. Looking to apply these abilities to contribute to and grow within a different professional setting.
Overview
4
4
years of professional experience
Work History
Bagger/Cashier
Kroger
Chillicothe, IL
01.2023 - 08.2025
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Maintained a clean and organized work area to promote a safe and pleasant shopping experience for customers
- Assisted in loading grocery bags into customer vehicles, providing friendly and helpful service
- Demonstrated strong attention to detail by carefully handling fragile or perishable items while bagging groceries
- Adhered to company policies regarding bagging techniques, including proper weight distribution and separation of different product categories
Concession Stand Worker
Mossville Medina Youth Baseball and Softball Association (MMYBSA)
Mossville, IL
05.2022 - 08.2022
- Prepared and served food and beverages to customers, ensuring high quality and freshness.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Maintained cleanliness and organization of concession stand, adhering to health and safety standards.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during events.
Summer Camp Counselor Volunteer
Pearce Community Center
Chillicothe, IL
05.2021 - 08.2021
- Led daily recreational activities, fostering teamwork and communication among campers.
- Led groups of children safely through variety of camp activities.
- Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
- Oversaw safety protocols, ensuring a secure environment for all participants.
- Mentored junior volunteers, enhancing their skills and confidence in counseling roles.
Education
High School Diploma -
Illinois Valley Central High School
Chillicothe, IL05-2025
Skills
- Bagging and packaging
- Strong work ethic
- Punctual and dependable
- Clear communication
- Team contribution
- Store cleaning
- Customer communication
Timeline
Bagger/Cashier
Kroger
01.2023 - 08.2025
Concession Stand Worker
Mossville Medina Youth Baseball and Softball Association (MMYBSA)
05.2022 - 08.2022
Summer Camp Counselor Volunteer
Pearce Community Center
05.2021 - 08.2021
High School Diploma -
Illinois Valley Central High School
Note
*I am currently attending Illinois State University during the fall season. My family relocated to Columbia, Missouri, last year, and I reside there for all of my school-related breaks. In August, I will return to the university. I am more than willing to transition to a parent business in Normal/Bloomington, Illinois, during that time, and then return to my original employer in Missouri during breaks, if allowed.