Lauren Konold

Conducted outreach to potential customers, qualifying leads for sales team follow-up.

• • Cultivated and maintained robust relationships with 50 key accounts, driving 85% surge in sales through strategic client engagement and personalized service. Assisted in managing customer relationships through effective communication and support.
• Collaborated with team members to strategize on lead generation techniques and best practices.
• Maintained accurate records of interactions in CRM system, ensuring data integrity and accessibility.
• Participated in training sessions to enhance product knowledge and sales skills.
• Expanded client base by conducting market research to identify new prospects and potential business opportunities.
• Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
• Assisted in qualifying leads through targeted outreach and effective communication strategies.
• Provided administrative support for lead management, ensuring data accuracy and consistency.

• Launched an innovative training program for servers, enhancing product knowledge and upselling techniques, resulting in a 20% increase in overall sales.

• Accurately processed cash transactions using POS systems, achieving near-perfect financial handling accuracy.

• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Exercised leadership in managing daily restaurant operations during management absences, ensuring consistent service quality and operational efficiency.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Trained and mentored new servers on menu knowledge and service standards.
• Monitored inventory levels, placing orders to maintain stock availability.
• Conducted daily briefings with staff to communicate goals and performance expectations.
• Provided feedback on recurring issues to management, contributing to process improvements and training materials.
• Managed food and beverage orders efficiently, utilizing point-of-sale systems for accurate transactions.

• Assisted in development of creative content and visual aids tailored to diverse cognitive abilities
• Facilitated interactive storytelling sessions designed to engage individuals with dementia and Alzheimer’s through imagination and memory stimulation
• Practiced empathetic communication while conducting group and one-on-one sessions, enhancing emotional well-being of participants
• Promoted continuous improvement in care delivery by engaging staff in ongoing dementia care training and professional development opportunities.
• Collaborated with interdisciplinary teams to adapt storytelling methods based on participant needs and engagement levels