Lauren Koonts
Winston-Salem,NC
Summary
Detail-oriented professional with exceptional customer service skills. Experienced in enhancing customer experiences and improving sales through effective communication and collaboration. An organized, adaptable, and coachable team member focused on collective success.
Overview
4
4
years of professional experience
Work History
Barista
The Factory Coffee and Waffles
Lexington, NC
10.2025 - Current
- Designed event flyers, menus, and social media content to market the business effectively.
- Engaged with customers to provide recommendations and build rapport, improving sales.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Collaborated with team members to meet peak service demands during busy hours.
- Assisted in inventory management by tracking stock levels and reporting shortages.
Service Coordinator
Mooresville Ford
Mooresville, NC
08.2024 - 09.2025
- Managed customer inquiries, ensuring timely resolution of issues and enhancing service experience.
- Assisted in training new staff on service protocols and customer interaction techniques.
- Utilized dealership management software to track appointments, customer feedback, and service outcomes.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Digital Marketing Intern
Keller Williams
Salisbury, NC
01.2024 - 04.2024
- Developed and executed social media campaigns to enhance online presence.
- Collaborated with team members to design promotional materials and advertisements.
- Assisted in managing corporate social media channels.
Sales Associate
Palmetto Moon
Myrtle Beach, SC
05.2022 - 01.2024
- Executed visual merchandising strategies to optimize product presentation and drive sales.
- Assisted customers in product selection, providing personalized service to enhance the shopping experience.
- Managed inventory levels, ensuring accurate stock counts and product availability.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
Education
Communications
Catawba College
Salisbury, NC05-2024
Skills
- Time management
- Problem-solving
- Attention to detail
- Exceptional customer service
- Product upselling
- Graphic design
- Clear communication
- Team collaboration
- Friendly and outgoing
- Team player
- Cleanliness
- Adaptive and creative
- Reliable and dependable
Languages
Spanish
Elementary
Timeline
Barista
The Factory Coffee and Waffles
10.2025 - Current
Service Coordinator
Mooresville Ford
08.2024 - 09.2025
Digital Marketing Intern
Keller Williams
01.2024 - 04.2024
Sales Associate
Palmetto Moon
05.2022 - 01.2024
Communications
Catawba College