Lauren Kuria
Cleveland,OH
Summary
Experienced Assistant Team Leader with a strong background in retail operations, customer service, Culinary arts and team leadership. Known for prioritizing tasks, supporting daily store performance, and driving process improvement across departments.
Overview
17
17
years of professional experience
Work History
Assistant Team Leader
Wholefoods Market
University Height, OH
10.2009 - Current
- Supported Whole Foods Market team members during daily store operations.
- Provided customer service support across sales floor and checkout areas.
- Ensured compliance with food safety regulations to maintain high quality standards. and quality standards throughout prepared foods, meat, and bakery departments.
- Facilitated team scheduling to optimize staffing and improve operational flow. coverage and shift priorities during busy store periods.
- Evaluated inventory quantities to facilitate efficient stock management and ordering processes. and supported product ordering and stock rotation.
- Communicated with department leaders to resolve workflow issues and staffing needs.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Provided onboarding training to new employees, focusing on essential skills and safety practices. members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Communicated effectively with management regarding issues related to personnel or operations.
- Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
- Implemented changes based on feedback from senior management or customers.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Developed comprehensive reports to track project milestones and identify areas for improvement. outlining project progress, accomplishments, challenges faced and areas for improvement.
- Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
- Managed employee relations including disciplinary actions if required.
- Set goals and objectives for the team in line with organizational objectives.
- Developed strategies to increase efficiency within the team by streamlining processes and procedures.
- Resolved conflicts among team members to foster a positive working environment.
- Implemented effective strategies for resolving customer complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assessed finished work for quality control and compliance with established guidelines. to verify consistency, quality, and conformance.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
Education
Bachelor of Arts - Food Service Management
Johnson C. Smith University
Charlotte, NC05-2008
Skills
- Retail operations
- Operational Efficiency
- Policy compliance
- Process improvement
- Customer service
- Training & Development
- Leadership
- Team Collaboration
- Multitasking Abilities
- Organization
- Analytical thinking
- Conflict resolution
Timeline
Assistant Team Leader
Wholefoods Market
10.2009 - Current
Bachelor of Arts - Food Service Management
Johnson C. Smith University