Lauren Lee
Three Rivers
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain remote/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking remote position. Offering excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Vet Technician/Office Manager
Live Oak County Veterinary Services
06.2017 - Current
- Managed medical intervention and therapy for animals.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Implanted subcutaneous identification microchips into animals.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Assisted senior staff with blood analyses and physical assessments.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed and maintained electronic record management systems to analyze and process data.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice from paper and ink with implentating new online software.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Secretary/Attendance Clerk
Three Rivers ISD
08.2014 - 05.2017
- Input daily attendance information into office database for 200-student school.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Called parents and guardians to inquire about late or truant students.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Processed and scanned files into electronic databases.
- Made appropriate file information updates and system upgrades.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Composed correspondence to internal and external parties as requested.
Bank Teller
South Trust Bank
08.2009 - 04.2013
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Bellville High School
Bellville, TX05.2008
Skills
- Problem Sensitivity
- Surgery and Procedure Preparation
- Financial Management
- Reliable and Responsible
- Treatment and Research Records
- Transaction Error Identification
- Balance Verification and Reconciliation
- Deposit and Withdrawal Management
- Teller Transactions
- Bill Payment Receipt
- Currency Exchange
- Financial Statements
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Document and File Management
- Ease with Computers and Technology
- Strong Organizational Skills
- Electronic and Paper Filing
- Payroll Administration
- Payroll Preparation
- Spreadsheet Tracking
- Tax Quarterly reporting
- Controlled Substance Management
- Medical record-keeping
- Appointment Scheduling
- Veterinary office administration
- Staff Training
- Client Relations
- Billing and Invoicing
Timeline
Vet Technician/Office Manager
Live Oak County Veterinary Services
06.2017 - Current
Secretary/Attendance Clerk
Three Rivers ISD
08.2014 - 05.2017
Bank Teller
South Trust Bank
08.2009 - 04.2013
High School Diploma -
Bellville High School
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