Lauren Lee
Farmington Hills,MI
Overview
8
8
years of professional experience
Work History
Customer Care Advocate
AI Garage Door Service
12.2024 - Current
- Delivered exceptional customer service by actively listening to client needs and providing tailored solutions.
- Managed customer inquiries efficiently, resolving issues with a focus on satisfaction and retention.
- Collaborated with team members to enhance service quality and streamline processes.
- Maintained accurate records and data entry to support operational efficiency.
Social Work Intern
Boys and Girls Club
09.2025 - 05.2026
- Conducted client assessments to identify needs and develop personalized support plans.
- Collaborated with multidisciplinary teams to enhance service delivery for diverse populations.
- Created and facilitated group programming that fosters a supportive environment for participants' growth.
- Assisted with case management tasks, ensuring timely follow-up on client services and resources.
Freelancer
Self-Employed
01.2020 - 02.2025
- Enhanced client satisfaction by delivering high-quality work within given deadlines.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
Behavior Technician
The Healing Haven
09.2023 - 01.2024
- Implemented behavior and treatment plans.
- Met weekly in a team setting in order to implement collaboration with the Direct Supervisor.
- Monitored clients during daily sessions and recorded their progress post-session.
- Assisted clients in completing daily activities while utilizing safety techniques.
Inside Sales Representative
HomeAdvisor
01.2022 - 01.2023
- Answered customers' questions regarding products, prices and availability.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
- Set up new accounts, established customer credit, and set up payment methods.
Mentor
Companion Plus Care
03.2019 - 02.2020
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee experience by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Clerical/Office Manager
Companion Plus Care LLC
01.2019 - 01.2020
- Communicated between internal and external staff.
- Reviewed and approved supply requisitions.
- Handled sensitive information with discretion and maintained confidentiality of company documents and personal records.
- Provided customer service when addressing client inquiries or concerns on the phone or through email correspondence.
Paraprofessional Educator
Redford School District, Hilbert Middle School
08.2019 - 12.2019
- Worked with students of the younger population as a Paraprofessional Educator in an Autism Spectrum Disorder Center.
- Implemented teacher's planned work for students.
- Supervised and assisted students with school work as needed.
- Made accommodations for students when necessary.
- Provided behavioral support when applicable.
Registered Behavior Technician
Centria Healthcare
10.2018 - 03.2019
- Delivered direct support to individuals with behavioral challenges, implementing tailored intervention strategies.
- Collaborated with multidisciplinary teams to enhance client care plans and track progress effectively.
- Maintained accurate data on client behavior and treatment outcomes, ensuring compliance with healthcare regulations.
- Engaged in crisis management, providing immediate response to challenging situations while prioritizing client safety.
Education
Bachelor's of Social Work -
Madonna University
Livonia05.2026
Associate of Applied Science - undefined
Oakland Community College
Farmington Hills05.2024
High School Diploma - undefined
Arts Academy In The Woods
Fraser06.2015
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Adaptability
- Attention to Detail
- Communication Skills
- Confidentiality
- Crisis Management
- Data Entry Skills
- Effective Time Management
- Human Resources
- Leadership Skills
- Mentoring
- Microsoft Software
- Professional Attitude
- Project Management
- Safety Principles
Timeline
Social Work Intern
Boys and Girls Club
09.2025 - 05.2026
Customer Care Advocate
AI Garage Door Service
12.2024 - Current
Behavior Technician
The Healing Haven
09.2023 - 01.2024
Inside Sales Representative
HomeAdvisor
01.2022 - 01.2023
Freelancer
Self-Employed
01.2020 - 02.2025
Paraprofessional Educator
Redford School District, Hilbert Middle School
08.2019 - 12.2019
Mentor
Companion Plus Care
03.2019 - 02.2020
Clerical/Office Manager
Companion Plus Care LLC
01.2019 - 01.2020
Registered Behavior Technician
Centria Healthcare
10.2018 - 03.2019
Associate of Applied Science - undefined
Oakland Community College
High School Diploma - undefined
Arts Academy In The Woods
Bachelor's of Social Work -
Madonna University