Lauren Leingang
Seeley Lake,MT
Summary
Hello,
My name is Lauren Leingang. I was born and raised in Montana. I pride myself on being organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I look forward to working with you.
Overview
5
5
years of professional experience
Work History
Private Dog Sitter
Multiple
03.2022 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
Tamaracks Resort
Jeff Kimmel
03.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Cloudbeds/Clover (Booking System)
- Computer work
Arrowhead Condos
Amy Jorgenson
06.2020 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Ice Cream Place
Laurel And Paul
05.2020 - 09.2020
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
Brooks Street Motor Inn
Belinda Arnott
06.2018 - 08.2018
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Associate Degree in Medical Assisting - Medical Assisting
Missoula College
Missoula, MT06.2024
High School Diploma -
Hellgate High School
Missoula, MT06.2021
Middle School - K-8th Grade
Clinton Elementary
Clinton, MT06.2017
Skills
- Multitasking and Organization
- System Documentation
- Time Management
- Manage Files
- Microsoft Windows
- Telephone Etiquette
- Email Software
- Administrative Skills
- Microsoft Excel
- Speaking
- Process Payments
- Calendar Management
- Registration Services
- Scheduling Appointments
- Customer Service
- Typing Proficiency
- Cash Drawer Management
- Computers and Technology
- Cleaning Techniques
Timeline
Private Dog Sitter
Multiple
03.2022 - Current
Tamaracks Resort
Jeff Kimmel
03.2021 - Current
Arrowhead Condos
Amy Jorgenson
06.2020 - Current
Ice Cream Place
Laurel And Paul
05.2020 - 09.2020
Brooks Street Motor Inn
Belinda Arnott
06.2018 - 08.2018
Associate Degree in Medical Assisting - Medical Assisting
Missoula College
High School Diploma -
Hellgate High School
Middle School - K-8th Grade
Clinton Elementary
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