Lauren Liz Heald
Harrison
Summary
As a dedicated O, S & D Representative at FedEx Freight since April 2024, I take pride in driving efficiency, accountability, and revenue recovery within freight operations. With nearly 6,000 OnHand notices sent in just a short time, I've directly contributed to the successful collection of storage charges on multiple shipments—turning freight delays into cost-recovery opportunities. My consistent compliance rate of over 90% reflects my strong attention to detail and commitment to service standards. I actively support freight resolution by working the queues, and coordinating salvage transitions that feed into resale processes. I bring a proactive mindset, a sharp eye for logistics, and a results-driven approach to every shift, helping ensure freight flows with minimal disruption and maximum recovery potential.
Overview
14
14
years of professional experience
Work History
O,S & D Representative
FedEx Freight
01.2024 - Current
- Send legal notices and keeping above 90% Compliance
- Collection of storage charges on multiple shipments
- Freight resolution by working compliance queues
Owner/Operator
Squeaky Clean by Lauren
01.2022 - Current
- Started cleaning company that mainly deals with residential clients
- Clean for clients that are hoarders and need extra time and care
Hiring-Human Resources Manager
Home Helpers
01.2023 - 01.2024
- Hired all employees
- Taught PCA classes to new employees
- Kept thorough employee records through the company, health department, and the state board
Kelly Services
01.2022 - 01.2023
- Data Entry
- Worked Closely with Management to ensure paperwork was imaged before destroying
- Worked the mail for the entire department
- Vendor For FedEx Services
Corrections Officer
Boone County Sheriff's Office
Harrison, AR
12.2020 - 05.2021
- Supervised inmate activities to ensure compliance with safety regulations and operational protocols.
- Conducted regular inspections of facilities to maintain security standards and identify potential hazards.
- Managed inmate records and documentation, ensuring accuracy and confidentiality in data handling.
- Enforced facility rules and regulations while mediating conflicts among inmates effectively.
- Implemented behavior management strategies that reduced incidents and improved inmate conduct over time.
Jailer, Dispatcher & Reserve Deputy
Newton County Sheriff's Office
Jasper, AR
08.2012 - 10.2016
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks to maintain a safe environment for staff and inmates.
- Responded promptly to incidents, utilizing de-escalation techniques to manage conflicts.
- Managed intake and release processes, ensuring accurate documentation and adherence to protocols.
- Answered 911 calls and directed correct personnel
- Answered emergency and non-emergency calls, prioritizing and dispatching police, fire, and EMS services
- Gathered critical information quickly and accurately while calming distressed callers
- Maintained clear, concise radio communication with first responders during active incidents
- Used CAD systems to log calls, track units, and document incident details in real time
- Followed established protocols and procedures to ensure public safety and officer support
- Maintained confidentiality and professionalism in high-pressure situations.
- Assisted full-time deputies with patrol, traffic control, and community safety operations
- Supported law enforcement activities during special events, emergencies, and high-traffic situations
- Observed, reported, and documented suspicious activity or incidents accurately
- Demonstrated strong situational awareness and adherence to department policies
- Built positive relationships with the community while representing the department professionally
- Assisted with arrests, transport, and scene security under supervision
Education
Associates Degree - Business Administration
North Arkansas College
Harrison, ARSkills
- ACCOPS
- Dispatch
- Data Entry
- Management
- Customer Relations
- Research
- Office Management
- Microsoft Office
- Law Enforcement
Timeline
O,S & D Representative
FedEx Freight
01.2024 - Current
Hiring-Human Resources Manager
Home Helpers
01.2023 - 01.2024
Owner/Operator
Squeaky Clean by Lauren
01.2022 - Current
Kelly Services
01.2022 - 01.2023
Corrections Officer
Boone County Sheriff's Office
12.2020 - 05.2021
Jailer, Dispatcher & Reserve Deputy
Newton County Sheriff's Office
08.2012 - 10.2016
Associates Degree - Business Administration
North Arkansas College