Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Hooper

Harrison,AR

Summary

Detail-oriented Solutions Analyst with over 10 years of experience in freight and operations. Skilled in strategic planning and cross-functional collaboration, successfully implementing action plans that significantly reduce damage and detention costs.

Overview

22
22
years of professional experience

Work History

Solutions Analyst

FedEx Freight
Harrison, AR
06.2019 - Current
  • Assist sales with onboarding new business including Freight Direct
  • Collaborated with sales and operations teams to formulate strategic action plans aimed at damage prevention.
  • Assisted with addition of accounts to the No Service List
  • Reviewed accounts with excessive detention fees

Solutions Analyst

FedEx Freight
Harrison, AR
06.2012 - 06.2019
  • Addressed accounts presenting chronic over, short or damage issues
  • Worked with operations to develop action plans for freight handling improvement
  • Collaborated with packaging engineers when customers presented packaging opportunities
  • Worked with upper operations and sales leadership on freight profile reviews to determine if we would continue hauling said profile

Claims Prevention / OS&D Associate

FedEx Freight
Harrison, AR
07.2007 - 06.2012
  • Pulled OS&D/claims data to Sr. Analysts in the field
  • Worked with People Development on OS&D cleanups
  • Assisted OS&D associates with shortage investigations

Health Eligibility / COBRA Analyst

FedEx Systems
Harrison, AR
05.2004 - 07.2007
  • Maintained enrollment in voluntary policies such as Allstate Cancer Policy
  • Assisted with customer service calls
  • Coordinated benefits for associates with dual coverage
  • Process enrollments for DHS requirements

Education

Associate of Science - Pharmacy

Gainesville College
Gainesville, GA
05.1992

Skills

  • Microsoft Office Products
  • ACCOPS
  • iSpy

Timeline

Solutions Analyst

FedEx Freight
06.2019 - Current

Solutions Analyst

FedEx Freight
06.2012 - 06.2019

Claims Prevention / OS&D Associate

FedEx Freight
07.2007 - 06.2012

Health Eligibility / COBRA Analyst

FedEx Systems
05.2004 - 07.2007

Associate of Science - Pharmacy

Gainesville College
Lisa Hooper