Lauren London
Brooklyn
Summary
Skilled in working with diverse populations, including families in crisis, individuals with developmental disabilities, and patients navigating medical and social services settings. I have a strong background in client advocacy, case coordination, documentation, and communication between multidisciplinary teams. Recognized for building rapport, ensuring patient-centered care, and facilitating smooth transitions into programs and services.
Overview
9
9
years of professional experience
Work History
Housing Specialist
Children’s Rescue Fund
Brooklyn, NY
12.2025 - Current
- Assisted clients in securing safe, stable, and affordable housing by conducting assessments and identifying appropriate housing resources.
- Coordinated housing placements for individuals and families experiencing homelessness, housing instability, or other barriers.
- Developed individualized housing plans and monitored client progress toward requirements.
- Conducted interviews and needs assessments to determine eligibility for housing assistance programs.
- Provided housing counseling and guidance on tenant rights, responsibilities, and lease agreements.
Community Associate
Department of Homeless Services/HRA
NYC/Remote
09.2023 - 10.2024
- Gathered and entered family information into city databases to determine appropriate shelter placements.
- Placed families into temporary or long-term housing facilities based on eligibility criteria and client needs.
- Collaborated with intake center teams to verify documentation, clarify information, and ensure accurate client assessments.
- Utilized Microsoft Office and citywide data systems to manage case records, track daily activity, and update housing assignments.
- Supported the overall intake process by maintaining compliance with agency standards and ensuring timely service delivery to families in need.
STH Family Worker
Department of Education – Washington Heights
NY/Remote
03.2023 - 09.2023
- Conducted over 100 family intakes to support students in temporary housing with transportation, enrollment, and resource connections.
- Acted as primary liaison between 20+ schools and shelters, ensuring smooth placement and continuity of care.
- Delivered presentations on educational rights and community health resources to families, increasing program awareness by 30%.
- Maintained ongoing follow-up communication with 50+ families, improving service delivery and student stability.
Call Center Representative
Aurora Community Services – Schofield, WI/Remote
09.2021 - 12.2022
- Handled 60+ client calls daily regarding behavioral health and medical service needs, resolving concerns with a 95% satisfaction rate.
- Provided outreach, advocacy, and crisis intervention for 15–20 clients per week, ensuring immediate access to rehabilitative services.
- Accurately documented client cases into internal systems, reducing data entry errors by 15%.
- Partnered with supervisors to resolve escalated cases, reducing unresolved client issues by 25%.
Legal Intake Specialist / Client Support Specialist
Nexa Receptionists, LLC – Camarillo, CA/Remote
09.2021 - 12.2022
- Processed an average of 100 intake calls daily, gathering sensitive legal and medical information for case eligibility.
- Coordinated with a multidisciplinary team of 10+ attorneys, medical staff, and case managers to ensure timely case handling.
- Scheduled and confirmed 30+ consultations weekly, maintaining accuracy and compliance with intake policies.
- Reduced client wait times by 20% through efficient call management and documentation.
Direct Support Professional (DSP)
ADAPT Community Network – Brooklyn, NY
02.2019 - 10.2021
- Supported a caseload of 10+ patients with developmental disabilities, assisting with treatment plans and daily medical needs.
- Recorded and reported patient progress, contributing to improved care planning and interventions by the healthcare team.
- Assisted with crisis intervention, preventing escalation in 90% of incidents through deescalation techniques.
- Led weekly group activities that increased patient participation in therapeutic programs by 40%.
Grocery Associate
Whole Foods Market – Brooklyn, NY
11.2019 - 02.2020
- Assisted 50+ customers daily, ensuring accurate and timely service while managing inventory replacements.
Student Secretary
SUNY Old Westbury – Old Westbury, NY
09.2017 - 05.2018
- Managed scheduling and records for 3 faculty members while assisting 30+ students weekly with inquiries and resources.
Education
Bachelors of Arts -
SUNY College at Old Westbury
Old Westbury, NY01-2028
High School Diploma - undefined
Roosevelt High School
Roosevelt, NY01-2017
Skills
- Patient Admissions & Intake Coordination
- Behavioral Health & Developmental Disabilities Support
- Medical & Educational Advocacy
- Case Documentation & Records Management
- Communication & Rapport Building
- Crisis Intervention & Conflict Resolution
- Microsoft Office & Database Systems
- Time Management & Adaptability
Timeline
Housing Specialist
Children’s Rescue Fund
12.2025 - Current
Community Associate
Department of Homeless Services/HRA
09.2023 - 10.2024
STH Family Worker
Department of Education – Washington Heights
03.2023 - 09.2023
Call Center Representative
Aurora Community Services – Schofield, WI/Remote
09.2021 - 12.2022
Legal Intake Specialist / Client Support Specialist
Nexa Receptionists, LLC – Camarillo, CA/Remote
09.2021 - 12.2022
Grocery Associate
Whole Foods Market – Brooklyn, NY
11.2019 - 02.2020
Direct Support Professional (DSP)
ADAPT Community Network – Brooklyn, NY
02.2019 - 10.2021
Student Secretary
SUNY Old Westbury – Old Westbury, NY
09.2017 - 05.2018
High School Diploma - undefined
Roosevelt High School
Bachelors of Arts -
SUNY College at Old Westbury