Lauren Lunebach
Front Desk Administrator
Carol Stream,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job employee with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
All About Yue Orthodontics
11.2023 - Current
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Assisted with medical coding and billing tasks.
Medical Front Desk Administrator
Serenity House Counseling
04.2018 - 11.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Collected, arranged, and input information into database system.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Stylist
Sport Clips
04.2015 - 04.2018
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Certificate - Medical Billing And Coding
Triton Community College
River Grove, IL06.2017
License - Cosmetology
Hair Professionals Career College
Palos Hills, IL1998
Skills
- Strong Communication Skills
- Insurance Verification Proficiency
- HIPAA Compliance Understanding
- Professional telephone etiquette
- Critical thinking abilities
- Appointment Setting Efficiency
- Patient Confidentiality Maintenance
- Medical coding familiarity
- Administrative support experience
- Attention to Detail
- Multitasking and Organization
- Follow-up skills
Certification
- Certified- Billing and Coding Specialist
- Licensed-Cosmetologist
Timeline
Medical Office Administrative Assistant
All About Yue Orthodontics
11.2023 - Current
Medical Front Desk Administrator
Serenity House Counseling
04.2018 - 11.2023
Stylist
Sport Clips
04.2015 - 04.2018
Certificate - Medical Billing And Coding
Triton Community College
License - Cosmetology
Hair Professionals Career College
- Certified- Billing and Coding Specialist
- Licensed-Cosmetologist
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