Lauren Machuga
Crestwood,IL
Summary
Driven and versatile professional with experience at Cresco Labs, adept in machinery operation and customer service. Excelled in enhancing production efficiency and team collaboration. Skilled in BioTrack software and problem-solving, demonstrating a strong attention to detail and excellent communication abilities. Proven track record of training peers and improving workplace safety.
Overview
6
6
years of professional experience
Work History
Roll Pro Lead
Cresco Labs
Joliet, IL
03.2025 - Current
Packaging Agent
Cresco Labs
Joliet, IL
09.2023 - Current
- Very knowledgeable about flower production, and has operated machines such as the All-Fill, Paxiom, Hightek, and Roll Pro.
- Very experienced in edible production, and has operated machines such as the Versa, R8 and Keepack.
- Educated on software such as BioTrack and knows how to convert production.
- Ensured all products were properly labeled, sealed, and packaged according to specifications.
- Reviewed work orders to determine work assignments, material, and equipment needs.
- Demonstrated great teamwork skills with staff members involved.
- Performed maintenance tasks such as cleaning, lubricating and changing parts on machines as needed.
- Collaborated with team members to achieve daily goals and objectives.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media as required.
- Trained new employees on how to use machinery properly and help in building an engaged team working toward common goals.
- Communicated with supervisors about any changes that need to be made during production runs in order to increase efficiency.
- Recorded data on daily production sheets, such as a PLF, HOB, and POW, by accurately detailing the number of items produced or packaged each day, is knowledgeable about the difference between each type of paperwork.
Crew Member
Dunkin' Donuts
Plainfield, IL
10.2022 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Barista
Starbucks
Orland Park, IL
11.2019 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Associate of Arts - Psychology
Moraine Valley Community College
Palos Hills, IL05.2018
Skills
- Order fulfillment
- Time Management
- Willingness to Learn
- Dependable and Cooperative Strong communication skills
- Strong attention to detail
- Cognitive flexibility
- Teamwork and collaboration
- Problem-solving aptitude
Timeline
Roll Pro Lead
Cresco Labs
03.2025 - Current
Packaging Agent
Cresco Labs
09.2023 - Current
Crew Member
Dunkin' Donuts
10.2022 - 11.2023
Barista
Starbucks
11.2019 - 05.2020
Associate of Arts - Psychology
Moraine Valley Community College