Account Manager and Customer Service professional with 17+ years’ experience. Maintained relationships for 20+ key accounts, by being the primary point of contact. Managed ongoing customer support and swiftly addressed customer requests, escalating issues, or concerns when necessary. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Lauren Maddox
Springfield,PA
Summary
Overview
18
years of professional experience
Work History
A. Pomerantz & Co.
Account Manager
02.2015 - 04.2024
Job overview
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Streamlined account management processes, reducing response times and improving client service quality.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Drove revenue growth by identifying new business opportunities within existing accounts.
A. Pomerantz & Co.
Marketing Manager
01.2006 - 02.2014
Job overview
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
- Executed email marketing campaigns to nurture leads and convert prospects into customers.
Education
Delaware State UniversityDover, DE
High School Diploma
University Overview
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Availability
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancementTimeline
Account Manager
A. Pomerantz & Co.
02.2015 - 04.2024
Marketing Manager
A. Pomerantz & Co.
01.2006 - 02.2014
Delaware State University
High School Diploma
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