Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Mahoney

Shreveport,LA

Summary

Responsible, attentive individual with excellent communication skills. Organized and driven with the innate ability to stay on task. Enthusiastic about learning and applying effective and efficient methods to focus on individual needs. Providing unparalleled customer service to each individual guest.

Overview

7
7
years of professional experience

Work History

Bartender/ Server/ Trainer

Buffalo Wild Wings
12.2024 - Current
  • Complied with alcohol laws, health codes, and safety regulations.
  • Trained new staff on compliance procedures
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Server

Buffalo Wild Wings
08.2023 - 11.2024
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.

Front Desk Associate

Hilton Garden Inn
01.2023 - 09.2024
  • Warmly welcomed up to 150 guests upon check-in, collected methods of payment and direct them to their destination.
  • Managed two phone lines and facilitate 30+ calls a day with guests, vendors, and staff.
  • Maintained an organized, clean, professional workspace and waiting area.
  • Updated the reservation log with accuracy and detail, making sure to note any special occasions and requests.

Seasonal Sales Associate

Bath And Body Works
09.2022 - 01.2023
  • Provided positive first impressions to welcome existing, new and potential customers.d promotedd specific merchandise.
  • Provide positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and check the store system for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Scopist

Court Reporter
09.2021 - 01.2023
  • Carefully analyzed transcripts of official proceedings created by court reporters.
  • Transcribed, proofed and prepared transcripts for distribution using Eclipse Software.
  • Concentrated for long periods of time to produce an accurate verbatim record of all proceedings.
  • Ensured that every completed file is delivered by or before the due date instructed.

Assistant Training Manager

Whataburger
06.2019 - 01.2021
  • Trained 20+ new hires on company-specific policies, procedures and compliance guidelines.
  • Followed and enforced procedures to ensure safe food preparation, assembly and presentation.
  • Successfully managed 10 to 15 staff members a day by assigning tasks, ensuring that both restaurant and customer standards were met.
  • Anticipated customer needs and provided them with high quality service.

Barista

Holiday Inn Club Vacations And Resort
04.2019 - 05.2019
  • Managed the POS system transactions including credit, cash and refunds to ensure seamless and accurate cash flow.
  • Maintained a clean, organized workspace and curated displays of rotating seasonal products.
  • Met store operating policies and standards.
  • Engaged with customers to create lasting relationships and a returning customer.

Customer Service Manager

Whataburger
06.2018 - 03.2019
  • Provided exceptional customer support with a professional, friendly and patient attitude during periods of high volume.
  • Promptly answered up to 20 calls per shift within the company goal of 3 seconds with a 98% success rate.
  • Troubleshoot technical issues with customers step by step to ensure a resolution was made.
  • Created a welcoming environment for each customer.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.

Education

Diploma -

Troup High School
Troup, TX
05.2018

Skills

  • Customer Service
  • Communication
  • Organization
  • Highly reliable
  • Alcohol awareness
  • Aloha POS
  • Training
  • Problem Solving
  • Teamwork
  • Adaptability
  • Strong multitasking

Timeline

Bartender/ Server/ Trainer

Buffalo Wild Wings
12.2024 - Current

Server

Buffalo Wild Wings
08.2023 - 11.2024

Front Desk Associate

Hilton Garden Inn
01.2023 - 09.2024

Seasonal Sales Associate

Bath And Body Works
09.2022 - 01.2023

Scopist

Court Reporter
09.2021 - 01.2023

Assistant Training Manager

Whataburger
06.2019 - 01.2021

Barista

Holiday Inn Club Vacations And Resort
04.2019 - 05.2019

Customer Service Manager

Whataburger
06.2018 - 03.2019

Diploma -

Troup High School

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