Lauren Marando
Windsor Locks,CT
Summary
Dynamic and dedicated customer service representative with extensive industry experience, recognized for a positive attitude and exceptional rapport-building skills with clients. Strong team player committed to maintaining high levels of customer satisfaction while driving overall company success. Proven track record in efficiently managing schedules, coordinating meetings, and handling correspondence. Known for reliability, effective communication, and the ability to thrive in fast-paced environments, with a strong focus on collaboration and adaptability to evolving needs.
Overview
9
9
years of professional experience
Work History
Remote Service Consultant
Updraft Chimney LLC
Suffield, CT
12.2025 - Current
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
Hairstylist
Hair Stop
Windsor , CT
10.2023 - 08.2025
- Nurtured client relationships by actively seeking and utilizing referrals from satisfied customers.
- Managed and organized appointment schedules to ensure seamless daily workflow.
- Executed thorough cleaning protocols for work station, focusing on sanitizing tools and equipment to maintain a safe environment.
Hairstylist
Trendsetters Salon
Windsor, CT
06.2020 - 10.2023
- Managed and organized appointment scheduling to ensure seamless daily workflow.
- Educated clients on best practices for haircut maintenance to ensure lasting style and appearance.
- Completed training programs and educational courses to stay informed about new methodologies and innovations in the field.
- Coordinated advance bookings to strengthen client loyalty and drive repeat transactions.
- Maintained accurate client records to track service history and product usage.
Teacher Coordinator
Building Blocks
Windsor , CT
05.2017 - 08.2023
- Contributed to curriculum development by assisting classroom teacher in crafting and executing engaging lesson plans.
- Developed comprehensive lesson plans focused on fostering an inclusive learning environment for all students.
- Coordinated and directed small group activities, ensuring engagement and participation among all members.
- Monitored classroom conditions to uphold safety standards and promote effective learning.
- Enhanced learning outcomes by organizing instructional materials that supported curriculum goals. Developed visually appealing bulletin boards and displays that captured student interest. Delivered impactful demonstrations that clarified challenging concepts and fostered student participation.
- Designed and executed reward systems to encourage and reinforce positive behavior among team members.
Education
Cosmetology -
Paul Mitchell The School
North Haven, CT07-2020
High School Diploma -
Windsor Locks High School
06-2018
Associate of Science - Health Sciences
Asnuntuck Community College
170 Elm St Enfield, CT 0608209-2028
Skills
- Customer consultation
- Relationship building and management
- Advanced communication skills
- Spreadsheet development
- Scheduling and calendar management
- Proofreading
- Customer service
- Team leadership
- Time management
- Decision-making
- Strategic planning
Timeline
Remote Service Consultant
Updraft Chimney LLC
12.2025 - Current
Hairstylist
Hair Stop
10.2023 - 08.2025
Hairstylist
Trendsetters Salon
06.2020 - 10.2023
Teacher Coordinator
Building Blocks
05.2017 - 08.2023
High School Diploma -
Windsor Locks High School
Cosmetology -
Paul Mitchell The School
Associate of Science - Health Sciences
Asnuntuck Community College