Lauren Marapodi
McKinney,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Alpine Lakes Travel
2023.09 - Current
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Entered data and completed other clerical tasks as assigned by Travel Advisor.
- Collaborated on special projects as assigned by Travel Advisor, contributing research findings as needed for success.
- Assisted Travel Advisor with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained databases to track and record customer data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Produced monthly newsletter for clients.
- Social Media posts multiple times per week.
Administrative Assistant
Telos Academy
2012.11 - 2013.09
- Administrative- help run the school with the Academic Director and leading in his absence, editing/drafting correspondence, answering phones, scheduling appointments, keeping office tidy, order office supplies, calendar maintenance, organized office filing system, fill in as substitute teacher when needed
- PowerSchool- point person for all questions and/or concerns for teachers and parents, create class schedules, update grades weekly, upload final quarter grades, transcript maintenance as needed and requested
- Registrar- collect and upload prior school credit into PowerSchool, send transcripts to appropriate schools when students leave the academy
- Advisor- made sure students were in correct classes, help inform students of various course options including BYU Independent Study, help students with college applications, help students with job applications, help facilitate/organize/track letters of recommendation, help students with admission into local high school to attend concurrently
- Student Body Officers- advisor for the 9th grade student body officers, helped students apply for office, assisted in giving advice to students on their speeches, assisted with planning and executing events like academy movie day and senior skip day
- Graduation- plan and execute all graduation ceremonies, ordering appropriate materials such as caps/gowns, creating diplomas, ordering refreshments, preparing the program and coordinating with families on who is speaking, attending, etc., setting up the event
- Family Days- create folders for each parent containing updated grades, transcript & work samples from different classes, take notes, participate in conferences with parents
- Athletics- calendaring for athletic events, attend weekly meetings, help each boy gain eligibility with the State of Utah
- Customer service- point person for questions and concerns related to academics from parents/therapists/students, return all phone calls/emails within 24 hours and help in whatever way I can
Education
Bachelor of Arts - Humanities
Brigham Young University
Provo, UT08.2009
Skills
- Meticulous attention to detail
- Strong Problem Solver
- Documentation and Recordkeeping
- Project Schedule Coordination
- Verbal Communication
- Database and Client Management Systems
- Data Entry
- Customer relations and communications
- Editing and proofreading
- Multitasking and Time Management
- Organization
Timeline
Administrative Assistant
Alpine Lakes Travel
2023.09 - Current
Administrative Assistant
Telos Academy
2012.11 - 2013.09
Bachelor of Arts - Humanities
Brigham Young University
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