Lauren Marsh
Austin,TX
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 4 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
White Lodging
Austin, TX
10.2024 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences by restructuring the FOH training program.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Successfully managed the bar program for a multi-million dollar outlet.
- Received 100% score for the bar team on the quarterly Coyle Audit.
- Decreased bar variance by 14%.
- Managed all bar purchases and invoices.
- Scheduled FOH associates in compliance with labor budget.
- Worked closely with upper management to implement new strategies for associate engagement.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw a staff of 60+ associates.
Assistant General Manager
MML Hospitality
Austin, TX
02.2023 - 10.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Facilitated scheduling, hiring, onboarding, and promoting of FOH employees.
Service Manager
Pappas
Austin, TX
08.2022 - 02.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Facilitated scheduling, onboarding, hiring, and promoting of FOH employees.
Patient Access Representative
Franciscan Alliance
Lafayette, IN
03.2020 - 08.2022
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Resolved discrepancies between hospital systems and third party payers.
Guest Service Representative
Drury Inn
Lafayette, IN
07.2021 - 07.2022
- Assisted guests with check-ins and check-outs in a timely manner.
- Verified reservations by phone or in person.
- Maintained accurate records of all transactions within the hotel software system.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University
West Lafayette, IN05-2022
Skills
- Guest Relations
- Team Leadership Strength
- Employee Scheduling
- Operations Management
- Training and Development
- High Volume Dining Management
- Purchasing
- Workflow Coordination
- Labor cost control
- Performance evaluation
- Recruitment and hiring
Certification
- ServSafe Food Handlers Certification
- ServSafe Alcohol Certification
- TABC
Timeline
Restaurant Manager
White Lodging
10.2024 - Current
Assistant General Manager
MML Hospitality
02.2023 - 10.2024
Service Manager
Pappas
08.2022 - 02.2023
Guest Service Representative
Drury Inn
07.2021 - 07.2022
Patient Access Representative
Franciscan Alliance
03.2020 - 08.2022
Bachelor of Science - Hospitality And Tourism Management
Purdue University