Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lauren Martin

College Station

Summary

Dynamic and dedicated professional with extensive experience in customer service at The Republic Steakhouse. Proven ability to enhance guest relations and optimize seating efficiency, resulting in improved table turnover. Skilled in conflict resolution and multitasking, with a strong focus on creating memorable dining experiences.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

The Republic Steakhouse
05.2024 - Current
  • Greeted guests warmly, creating welcoming atmosphere and ensuring positive first impressions.
  • Managed reservations, optimizing seating arrangements for maximum efficiency during peak hours.
  • Collaborated with waitstaff to streamline communication between the front of house and kitchen teams.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Trained new hostesses on operational procedures and restaurant policies to enhance team performance.
  • Assisted in managing waitlist effectively, reducing guest wait times during busy periods.
  • Developed strategies to improve guest flow, resulting in increased table turnover rates during service hours.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Server

Fish Daddy's Grill House
05.2023 - 08.2024
  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Accurately processed orders and managed transactions using POS systems.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Assisted in training new servers on menu items and service protocols.
  • Maintained cleanliness of dining area, adhering to health and safety regulations.
  • Upsold menu items, contributing to overall restaurant sales performance.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Receptionist

Tune Up The Manly Salon
12.2022 - 06.2023
  • Greeted and assisted clients, ensuring a welcoming atmosphere in salon environment.
  • Managed appointment scheduling using salon management software, optimizing daily operations.
  • Answered phone inquiries, providing information on services and pricing to prospective clients.
  • Processed payment transactions accurately, maintaining cash register and financial records.
  • Maintained cleanliness and organization of reception area, enhancing overall client experience.
  • Also worked as a "Bar Girl", making the clients their special drinks when they would come in for their appointment

Education

Tourism And Hospitality Management

Concorida Lutheran High School
Tomball, TX
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Complex Problem-solving
  • Scheduling
  • Handling complaints
  • Personal presentation
  • Coordinating tasks
  • Reservation handling
  • Guest relations
  • Judgment and decision making
  • Social perceptiveness
  • Menu memorization
  • Reservation planning
  • Memory retention

Affiliations

  • Aggie Angels Social Officer

Timeline

Restaurant Hostess

The Republic Steakhouse
05.2024 - Current

Server

Fish Daddy's Grill House
05.2023 - 08.2024

Receptionist

Tune Up The Manly Salon
12.2022 - 06.2023

Tourism And Hospitality Management

Concorida Lutheran High School

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