Lauren Martinez
General Manager
Magnolia,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
General Manager
Panera Bread
HOUSTON, TX
03.2022 - Current
- Developed strong relations with customers and vendors on behalf of the organization
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, trained team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts (30+ team members), taking into account customer traffic and employee strengths.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Division I Student-Athlete
Binghamton University
Binghamton, New York
08.2017 - 05.2021
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Promoted physical health and injury prevention through proper stretching techniques, nutrition habits, and adherence to safety protocols.
- Gained valuable experience in goal-setting processes by working closely with coaches to develop customized improvement plans based on individual strengths and weaknesses.
- Increased awareness of personal strengths/weaknesses by regularly reviewing game footage and statistics as part of individual performance assessments.
- Collaborated with teammates to create a supportive atmosphere that encouraged growth, camaraderie, and sportsmanship (20+ teammates).
- Enhanced personal athletic performance through disciplined training routines and diligent practice sessions.
Cashier
Magnolia Hardware & Supply, LLC
Magnolia, TX
06.2018 - 08.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Stocked, tagged and displayed merchandise as required.
Teacher/Caretaker
Children's Universe of Lake Conroe
Conroe, Texas
05.2017 - 08.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Played games, worked on puzzles, and read books to young children.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated positively with children and guardians.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
Education
Bachelor of Arts - Psychology
Binghamton University
Binghamton, NY 08.2017 - 05.2021
Minor - Health and Wellness Studies
Binghamton University
Binghamton, NY 08.2017 - 05.2021
Skills
- Google Suite
- Microsoft Office
- Leadership and team building
- Schedule management
- Training and development
- P&L management
- Verbal and written communication
- Recruitment
- Staff training/development
- Problem resolution
- Administrative skills
- Sales analysis & forecasting
- Labor cost controls
- Purchasing and planning
Certification
Food Handler Certification
Additional Information - Volunteerism
Special Olympics, 02/01/17 - 2021, Assist and work with mentally and/or physically challenged individuals, Provided an environment for mentally and/or physically challenged individuals to experience joy of sports
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
General Manager
Panera Bread
03.2022 - Current
Cashier
Magnolia Hardware & Supply, LLC
06.2018 - 08.2018
Division I Student-Athlete
Binghamton University
08.2017 - 05.2021
Bachelor of Arts - Psychology
Binghamton University
08.2017 - 05.2021
Minor - Health and Wellness Studies
Binghamton University
08.2017 - 05.2021
Teacher/Caretaker
Children's Universe of Lake Conroe
05.2017 - 08.2017
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