Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
AssistantManager
Lauren Mason

Lauren Mason

Customer Service Professional Transitioning to Human Resources: Dedicated to Building Stronger Employee Relations
Fontana,CA

Summary

Committed Customer Support Specialist with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Passionate Special Education Paraprofessional skilled at working with diverse special education students. Successful at supporting children's unique needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Special Needs Para-Educator

Ro Health
Corona , CA
12.2022 - Current
  • Offered students personalized educational, behavioral and emotional support.
  • Served as classroom aide to teachers and worked one-on-one with special needs students ages 4 to 14 years old.
  • Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
  • Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.

Program Coordinator (Internship)

Enrichment Coaching Services & Associates Inc.
Montclair, CA
03.2021 - Current
  • Developed and implemented program activities according to established goals and objectives.
  • Provided guidance and support to staff members on operational activities related to the non-profit organization.
  • Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.

Rideshare Driver

Lyft
Fontana, CA
11.2019 - 07.2023
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Used advanced driving techniques to better improve time management and safety.
  • Achieved consistently high customer scores due to exceptional service.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.

Senior Recreation Leader

City Of Ontario
Ontario, CA
03.2021 - 10.2022
  • Recruited, trained and evaluated part-time staff and volunteers; directed professional development activities.
  • Supervised student projects and field trips.
  • Built and strengthened relationships with children, families and team members within the community.
  • Worked in classroom setting with after school programming, tutoring, and preschool (Tiny Tots).
  • Maintained records of attendance, progress, and participation at recreational activities.

Customer Advocate

Carvana - Customer Advocate
, CA
03.2021 - 10.2021
  • I specialized in face to face interaction with customers as we educate and assist them throughout the process of selling their vehicle to Carvana.
  • Being the customer's go-to person for getting an appraisal on the website, uploading important documents, arranging for payment process, and scheduling a pick-up for their vehicle as they sold their car to Carvana or purchased a Carvana vehicle.
  • Followed up with customers after resolution of their issue to ensure satisfaction was achieved.

Education

Bachelor of Arts - Business Administration

University of Phoenix
Tempe, AZ
07-2025

Certificate - Human Resources Management Certificate

Loyola Marymount University
Los Angeles, CA
12-2023

Associate Of Arts - Business Administration

Mt San Antonio College
Walnut, CA
12.2021

Skills

  • Critical Thinking
  • Customer Support
  • Computer Skills
  • Self Motivated
  • Administrative Skills
  • Attention to Detail
  • Special Education Support
  • Lesson Planning
  • Data Collection
  • Adaptability

Certification

  • California Driver's License
  • Adult/Pediatric First Aid/CPR/AED

Timeline

Special Needs Para-Educator

Ro Health
12.2022 - Current

Program Coordinator (Internship)

Enrichment Coaching Services & Associates Inc.
03.2021 - Current

Senior Recreation Leader

City Of Ontario
03.2021 - 10.2022

Customer Advocate

Carvana - Customer Advocate
03.2021 - 10.2021

Rideshare Driver

Lyft
11.2019 - 07.2023

Bachelor of Arts - Business Administration

University of Phoenix

Certificate - Human Resources Management Certificate

Loyola Marymount University

Associate Of Arts - Business Administration

Mt San Antonio College

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Lauren MasonCustomer Service Professional Transitioning to Human Resources: Dedicated to Building Stronger Employee Relations