Lauren M. BLUM
Damascus,OR
Summary
Seasoned Security Leader with 14+ years of experience designing and executing physical security programs for high-risk environments. Proven track record in multi-site operations, incident response, and vendor management across retail, logistics, and corporate settings. Expert in access control, risk mitigation, and cross-functional collaboration—driving a 30% reduction in security incidents at Amazon through technology upgrades and process optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Program Manager for Security Services Management
Amazon
Portland, OR
02.2024 - Current
- Managed vendor performance for approximately 400,000 guard hours per week across multi-site operations, ensuring compliance with corporate security standards.
- Developed and implemented a vendor performance improvement framework, driving accountability and reducing service gaps by 25% in Q1 2024.
- Led vendor transitions for over 380 sites, coordinating logistics, training, and post-order compliance to minimize downtime and maintain security continuity.
- Conducted security compliance audits across vendor operations, achieving 100% adherence to corporate policies and reducing audit findings by 30%.
- Created security training programs and post-order guides for 7 vendors, standardizing protocols and improving incident response times by 20%.
Multi-Site Loss Prevention Site Lead
Amazon
Hillsboro, OR
06.2021 - 02.2024
- Oversaw physical security operations across 5 Sort Center facilities in OR and WA, ensuring compliance with corporate policies and industry standards.
- Led incident response for theft, unauthorized access, and safety concerns; collaborated with GSOC to validate alarms and guide on-site actions.
- Managed security vendors and guard services, conducting quarterly performance reviews and post-order compliance audits.
- Implemented access control upgrades and perimeter protection measures, reducing security incidents by 30% in 2023.
- Conducted risk assessments of facility perimeters, camera coverage, and guard posts; developed mitigation plans adopted company-wide.
- Trained 50+ security staff and contractors on incident protocols, access control, and emergency response procedures.
Loss Prevention Site Lead
Amazon
Monee, IL
11.2020 - 06.2021
- Led a team of 3 Loss Prevention Specialist at a fast paced, high performing Fulfillment Center. Earning trust of team members by always insisting on the highest standards. Drive theft investigations and respond to performance gaps. Workplace incident management by teaming up with Amazon internal customers.
- Enhance, track, and report on metrics allowing performance improvements so that the desired outcomes are achieved to plan.
- Assist with investigations of internal and external theft and fraud, and conduct interviews.
- Manage theft case resolution by collaborating with key stakeholders.
- Drive performance with security services team including audit and key management.
- Innovative thinking by developing timing metrics on theft cases to limit gap in dwelling time.
Asset Protection Partner
Walgreens Co
Deerfield, IL
08.2015 - 09.2017
- Protected high-value assets across 15 retail locations in Chicago; utilized exception-based reporting to identify theft patterns and deploy targeted countermeasures.
- Managed security technology (CCTV, intrusion detection) and conducted quarterly audits to ensure system functionality.
- Led post-incident reviews for internal theft cases, recovering $15K in stolen merchandise and improving loss prevention processes.
- Collaborated with facilities and corporate teams to align security protocols with business continuity plans.
Security Operation Specialist
05.2012 - 08.2015
- Balanced human capital and equipment resources to maintain security for stores, distribution centers, and corporate offices.
- Developed emergency response plans for hurricanes, tornadoes, and civil unrest; coordinated with local emergency management agencies.
- Trained new hires on safety protocols, OSHA compliance, and crisis management procedures.
Lead Physical Security Team Leader
Premier Security
Chicago, IL
05.2011 - 05.2012
- Managed a team of 5 security officers at a high-volume French Market; improved performance through training and feedback.
- Developed safety protocols and conducted annual performance reviews.
Police Officer
Village of Bolingbrook
Bolingbrook, IL
01.2009 - 10.2009
- Responsible for ensuring safety and security of Bolingbrook citizens
- Investigated fraudulent crimes with the Special Investigations Unit
- Conducted interviews and interrogations with Detective staff as a part of my training
- Appeared as a witness and testified in court for criminal trials
- Assisted in the investigation of violent crimes
- Assisted with crisis emergencies such as hostage situations, abduction, and triple homicide
- Worked with SWAT team to decrease violent crime rate.
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL12-2008
Law Enforcement Certification -
Suburban Law Enforcement Academy
Skills
- Physical Security Program Management
- Multi-Site Operations
- Incident Response & Investigation
- Access Control & CCTV Systems
- Vendor & Guard Force Management
- Risk Assessment & Mitigation
- Compliance & Auditing
- GSOC/Corporate Collaboration
- Security Training & Awareness
Certification
- Possess 14+ years of experience in law enforcement, retail asset protection, logistics loss prevention.
- Wicklander-Zulawski Interviewing and Interrogation Techniques Certified
- Wicklander-Zulawski Remote Interviewing Certified
- Developed and implemented training programs for new hires.
- Pioneer new processes and best practices to outpace baselines and set new benchmarks for success and possibilities.
Timeline
Sr. Program Manager for Security Services Management
Amazon
02.2024 - Current
Multi-Site Loss Prevention Site Lead
Amazon
06.2021 - 02.2024
Loss Prevention Site Lead
Amazon
11.2020 - 06.2021
Asset Protection Partner
Walgreens Co
08.2015 - 09.2017
Security Operation Specialist
05.2012 - 08.2015
Lead Physical Security Team Leader
Premier Security
05.2011 - 05.2012
Police Officer
Village of Bolingbrook
01.2009 - 10.2009
Bachelor of Arts - Criminal Justice
Lewis University
Law Enforcement Certification -
Suburban Law Enforcement Academy