Lauren McCahill
Burnsville,MN
Summary
Hardworking employee with customer service, strong work ethic and time management abilities. Devoted to giving every customer a positive and memorable experience. Bringing organization, clear communication and flexibility.
Currently living in Burnsville, MN.
Overview
6
6
years of professional experience
Work History
Kids Assisant Manager
Life Time Fitness Inc.
Eagan, MN
09.2023 - Current
- Provided administrative support to the manager including filing, data entry, and scheduling meetings.
- Assisted with training of new team members on departmental procedures and processes.
- Ensured compliance with safety regulations, company policies, and licensing.
- Worked with the manager to develop innovative ideas for better engagement throughout the department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided a safe, secure and nurturing environment for children to learn and play in.
- Monitored behavior of children during playtime, ensuring safety regulations were followed.
- Motivated children to participate in activities while providing them with support and guidance.
- Organized and implemented special events such as camps, Parent's Night Out and birthday parties.
Concierge
Life Time Fitness Inc.
Eagan, MN
06.2021 - 09.2023
- Acknowledge and greet members entering or leaving building, promoting pleasant environment.
- Answer member questions regarding facility and amenities.
- Provide tours of facility for potential new members.
- Help members with billing and payment questions.
- Basic computer skills. Worked with outlook, word, and excel.
- Direct incoming calls and messages to appropriate staff.
- Built and maintain productive relationships with employees.
- Deliver exceptional service to every member through active engagement, effective listening and well-developed interpersonal skills.
Server
Highview Hills
Lakeville, MN
06.2018 - 01.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping, mopping floors, and vacuuming carpet.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS system to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
Lakeville North High School
Lakeville, MN06.2020
Some College (No Degree) - General Studies
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Professional and Courteous
- Strong Organizational Skills
- Staff and Event Supervision
- Problem Anticipation and Resolution
- Confidentiality and Data Protection
- Multitasking and Time Management
- Staff Training and Development
- Document and File Management
- Verbal and Written Communication
Timeline
Kids Assisant Manager
Life Time Fitness Inc.
09.2023 - Current
Concierge
Life Time Fitness Inc.
06.2021 - 09.2023
Server
Highview Hills
06.2018 - 01.2019
High School Diploma -
Lakeville North High School
Some College (No Degree) - General Studies
University of Wisconsin - Eau Claire