Lauren McCollum
Elkridge,MD
Summary
Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Overview
3
3
years of professional experience
Work History
General Merchandise
Target
10.2020 - Current
- Stocked shelves to match planogram images and instructions.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained store assets with effective loss prevention strategies.
- Interacted with guests in friendly and knowledgeable way.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Shampoo Technician
YOU Salon
11.2023 - 02.2024
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Appropriately washed chemically restructured hair to avoid damage and improve texture.
- Improved customer satisfaction by providing exceptional scalp massages and shampoo treatments.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Streamlined appointment scheduling processes with effective time management strategies, reducing wait times for clients.
- Performed shampoo and conditioning treatments on 5-10 clients daily.
- Handled customer transactions accurately and kept detailed records for future reference.
- Provided assistance to stylists when needed.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
Education
High School Diploma -
Long Reach High School
Columbia, MD06.2022
Skills
- Inventory Management and Planning
- Teamwork and Collaboration
- Inventory counting
- Loss Prevention
- Shelving of products
- Goal Setting and Prioritization
- Quick Learner
- Order Fulfillment
- Heavy Lifting
- Payment Processing
Timeline
Shampoo Technician
YOU Salon
11.2023 - 02.2024
General Merchandise
Target
10.2020 - Current
High School Diploma -
Long Reach High School