Lauren McCreary
Columbus,OH
Summary
Energetic Hostess, Sales Associate and Caregiver with exceptional experience as a versatile professional with a proven track record in hospitality, retail sales, and caregiving roles. As a Hostess, I created a welcoming atmosphere and efficiently managing guest seating at high-volume establishments. I posses strong communication and organizational skills to ensure a smooth dining experience. In retail, as a Sales Associate with a passion for customer service, demonstrating expertise in product knowledge, sales, and maintaining a visually appealing store environment while fostering positive customer relationships. Additionally, experienced as a Caregiver, I provide compassionate and attentive care to children. I am skilled in promoting a safe and nurturing environment, assisting with daily activities, and adapting to individual needs. Dedicated to delivering exceptional service with empathy and professionalism across diverse settings.
Overview
6
6
years of professional experience
Work History
Caregiver
Care.com
03.2021 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Sales associate
Altar'd State
Toledo, OH
10.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
Cooper's Hawk Winery And Restaurant
Toledo, OH
08.2020 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
Education
Associate Degree in Psychology - Psychology
University of Toledo
Toledo, OH05.2026
Skills
- Time management skills
- Customer service experience
- Technical skills
- Positive attitude
- Easy to talk to
- Interpersonal skills
- Critical thinking skills
- Mediator
- Administrative skills
- Computer skills
- Inventory
- Time Management
- Problem-Solving
- Dependable and Responsible
Timeline
Sales associate
Altar'd State
10.2023 - 05.2024
Caregiver
Care.com
03.2021 - Current
Restaurant Hostess
Cooper's Hawk Winery And Restaurant
08.2020 - 05.2024
Associate Degree in Psychology - Psychology
University of Toledo