Lauren McDermott
Retina Consultants of Minnesota
Mankato,MN
1
Language
14
years of professional experience
Dependable, efficient, and compassionate health care professional who has delivered years of excellent patient care, customer service, and support. I have been successful at managing multiple duties with effective communication skills and a positive attitude. Focused on transitioning to an environment where I can continue to grow my skills and learn.
Work History
Ophthalmic Technician
3 Years 1 Month- Performed thorough medical assessments as part of the pre-examination process for all patients.
- Provided exceptional customer service to patients, addressing concerns efficiently and compassionately.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Assisted ophthalmologists in identifying eye conditions through expert photography and imaging techniques.
- Maintained up-to-date on opthalmic knowledge and advancements, ensuring the best patient care.
Scheduling Coordinator
1 Year- Responsible for coordinating and maintaining our nursing schedule as well as covering when needed.
- Delegated tasks to nursing staff to organize and improve efficiency.
- Providing direct care to assist residents in their daily activities including but not limited to bathing, dressing, grooming, toileting, mobility and incontinence care.
- Along with resident care I report any changes in resident conditions, interact effectively with residents, families, staff, vendors and the general public.
Business Office Manager
4 Years 5 Months- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Audited timesheets and payroll records for accuracy.
- Processed invoices and payments in line with company policies and procedures.
Nursing Assistant
4 Years 5 Months- Provided care to patients throughout their lifespan with consideration of aging processes, human development stages and culture.
- Reported unusual changes in residents' condition or environment immediately to nurse supervisor.
- Followed directions of licensed nurses to administer medications and treatments.
- Completed activities of daily living for residents unable to self-care and assisted those with limited mobility in completing tasks
- Helped residents effectively manage routine bathing, grooming, and other hygiene needs.
- Took on additional shifts and extra hours during busy periods, holidays, and COVID to maintain proper staffing and floor coverage.
Freight Coordinator
1 Year 2 Months- Quickly and efficiently picking, pricing, tagging and preparing clothes to be distributed onto the floor.
- Maintaining a consistent high speed to keep up with production while monitoring the quality and condition of the products
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
Kitchen Staff/Server
4 Years 3 Months- Prepared and produced quality food for a large number of customers in a timely manner.
- Unloaded food deliveries, stored items in proper locations, and monitored inventory deliveries to minimize product loss.
- Set a positive tone for our incoming guests dining experience as first point of contact.
- Maintained a clean and organized kitchen and dining areas to uphold restaurant hygiene standards.
- Used communication and problem-solving skills to quickly diffuse situations and find a resolution.
Education
High School Diploma
Skills
Efficiency + Positive Energy
Excellent Patient Care
Administrative Duties
Staff Management
Family Support and Assistance
Nursing Assistance
Staff Management/Training
Red Cross CPR Certified
Languages
American Sign Language
Limited Working
Timeline
Ophthalmic Technician
Retina Consultants of Minnesota
08.2023 - CurrentRead More
Scheduling Coordinator
Old Main Village Senior Living Community
08.2022 - 08.2023Read More
Business Office Manager
Primrose Retirement Community
03.2018 - 08.2022Read More
Nursing Assistant
Primrose Retirement Community
03.2018 - 08.2022Read More
Freight Coordinator
Goodwill Easter Seals
01.2017 - 03.2018Read More
Kitchen Staff/Server
Basilleos
10.2012 - 01.2017Read More
Faribault High School
High School Diploma
Read More