LAUREN MCDONNELL
Summary
Compassionate professional with 3+ years of experience in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Professional experienced in addressing community and court needs through empathetic engagement. Delivered impactful support by leveraging strong interpersonal and communication skills in diverse environments. Focused on enhancing client outcomes through effective case management, assessment, and crisis intervention.
Overview
4
4
years of professional experience
Work History
Victims Advocate
Franklin County Common Pleas Court Prosecutors Office
04.2023 - Current
- Managed caseload of over 160 felony crime victims, ensuring individualized attention and support throughout their legal journey.
- Accompanied victims to court for trials and hearings, simplifying court procedures and enhancing their understanding of the legal process.
- Provided emotional support, safety planned with victims of crime, and ensured they felt heard by the prosecutor's office.
- Spoke with victims of crime on the phone about their current pending cases, empathetically listened and answered the victims questions or concerns, and explained the court process from the start of their case to the end.
Environmental and BMV Deputy Clerk
Franklin County Municipal Court Civil Division
06.2022 - 05.2023
- Clarified requirements, policies, and procedures to assist public in filing for driving privileges and environmental cases.
- Delivered customer service by resolving queries in person and over the telephone.
- Processed legal documents for civil cases efficiently and accurately.
- Assisted court clerks in maintaining case files and records.
- Reviewed court filings for compliance with legal standards and procedures.
Law Enforcement Intern
Reynoldsburg Police Department
Reynoldsburg, Ohio
01.2022 - 03.2022
- Monitored operations of patrol, criminal investigations, special investigations, dispatch, SWAT, victims advocate, K9, and community relations units to understand departmental functions.
- Conducted research on sexual assault cases to support departmental investigations
Education
BACHELOR'S DEGREE - FORENSIC PSYCHOLOGY
TIFFIN UNIVERSITY
Skills
- Interpersonal communication
- Crisis intervention
- Conflict resolution
- Active listening
- Time management
- Relationship building
- Teamwork and collaboration
- Case management
- Written communication
Timeline
Victims Advocate
Franklin County Common Pleas Court Prosecutors Office
04.2023 - Current
Environmental and BMV Deputy Clerk
Franklin County Municipal Court Civil Division
06.2022 - 05.2023
Law Enforcement Intern
Reynoldsburg Police Department
01.2022 - 03.2022
BACHELOR'S DEGREE - FORENSIC PSYCHOLOGY
TIFFIN UNIVERSITY