Lauren McIlwain
Detroit,MI
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DX Project Manager/Scrum Master
Blue Cross Blue Shield
05.2022 - Current
- Managed two-year, $2.2 million dollar project migrating/redesigning the BCBSM Public site
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Facilitated smoother product development cycles by working closely with product owners to prioritize backlog items based on user needs and business value.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Provided detailed project status updates to stakeholders and executive management.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coached multiple teams simultaneously, enabling the organization to scale its Agile practices effectively.
- Interacted with internal/external customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Technical Project Manager
Rhinogram
05.2021 - 05.2022
- Served dual role as Scrum Master and technical liaison for two teams, supporting engineering, management, customer support, sales and marketing, and quality assurance
- Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline
- Filling role of Product Owner, grooming and maintaining the product backlog.
Project Manager/Scrum Master
OmniHyve
08.2020 - 05.2021
- Assisted in increasing customer base by providing reporting for stakeholders and sales team whereas progress and enhancements were the selling point
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Streamlined release processes through close coordination between development teams and operations staff.
Project Implementation Coordinator
Provider Exchange Network
08.2019 - 05.2021
- Increased revenue through the creation, maintaining, and continuous optimizing of the dealer onboarding process
- Supported product providers, dealer systems, and agents through training on the dealer onboarding process, the PEN cloud network, and managing Provider product registrations
- Completed post-implementation reviews to identify areas for improvement in future projects, leading to continuous process enhancements.
Implementation Specialist
700 Credit
03.2017 - 02.2019
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages
- Assessed project scope to confirm details and understand customer expectations in advance.
- Worked with TPAs and management on new integrations, new products, and beta testing
- Performed follow-up as necessary to complete projects and elicit customer satisfaction
- Provided guidance and support to clients on best practices during implementation to ensure high success and client adoption of the software.
Education
Master of Science - Information Technology
University of The Cumberlands
Williamsburg, KY05.2019
Bachelor of Arts - Elementary Education
University of The Cumberlands
Williamsburg, KY12.2014
Skills
- PRODUCT DELIVERY
- STRATEGIC PLANNING
- JIRA/CONFLUENCE
- CLIENT RELATIONS
- MICROSOFT SUITE
- ADOBE EXPERIENCE MANAGER
- SMARTSHEET
- ACCESSIBILITY COMPLIANCE
- DATA ANALYSIS
- PROJECT PLANNING
- PRODUCTIVITY IMPROVEMENT
- LEADERSHIP
- PRODUCT BACKLOG MANAGEMENT
- WORKFLOW PLANNING
- REQUIREMENTS GATHERING
- PROCESS IMPROVEMENT
Certification
- CSM - CERTIFIED SCRUM MASTER
- PMP - PROJECT MANAGEMENT PROFESSIONAL
- SAFE 6 AGILIST
- CSPO - CERTIFIED SCRUM PRODUCT OWNER
Timeline
DX Project Manager/Scrum Master
Blue Cross Blue Shield
05.2022 - Current
Technical Project Manager
Rhinogram
05.2021 - 05.2022
Project Manager/Scrum Master
OmniHyve
08.2020 - 05.2021
Project Implementation Coordinator
Provider Exchange Network
08.2019 - 05.2021
Implementation Specialist
700 Credit
03.2017 - 02.2019
Bachelor of Arts - Elementary Education
University of The Cumberlands
Master of Science - Information Technology
University of The Cumberlands
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