Lauren McKelly

New Store Opening & District Support

• Supported 5+ new store openings, traveling to new locations to execute store setup, operational preparation, fixture placement, inventory coordination, and brand-standard merchandising.
• Partnered with District Managers, real estate contacts, construction teams, and merchandising teams to ensure stores opened on time and to company standards.
• Trained new store teams on operations, brand standards, customer experience, safety procedures, and opening workflows.
• Ensured all fixtures, inventory, signage, and backroom areas met compliance and readiness requirements prior to handoff.

Leadership & Acting Store Manager Experience

• Successfully served as Acting Store Manager on 4 occasions, leading full store operations, staffing, payroll, scheduling, shrink controls, and performance coaching.
• Maintained strong operational execution and visual standards during leadership transition periods.
• Interviewed, hired, and trained team members to meet staffing and organizational needs.

Operational Excellence

• Created efficient weekly schedules based on staffing needs, budgets, and business trends.
• Conducted performance reviews, delivered coaching, and developed a high-performing, results-driven team.
• Resolved escalated customer concerns, operational issues, and staffing challenges to ensure store productivity.
• Oversaw inventory replenishment, stockroom organization, product flow, and seasonal transitions.
• Utilized sales reporting and statistical analysis to identify opportunities, optimize payroll, and increase productivity.
• Led efforts that decreased shrink and improved operational compliance.

• Provided customer service, maintained cleanliness and sanitation of tanning equipment, and supported daily operational tasks in a fast-paced environment.
• Assisted customers in selecting appropriate tanning services based on skin type.
• Prepared tanning equipment for use, ensuring all safety protocols were followed.