Lauren McLaran
McMinnville,OR
Summary
Versatile and bilingual professional with a track record of enhancing customer service and operational efficiency at GCU Lopes Shops. Excelled in interpersonal communication and logical reasoning, aiding in the staff onboarding processes and customer engagement. Demonstrates a strong ability to manage critical tasks with precision and a customer-first approach.
Overview
2
2
years of professional experience
Work History
Sales Lead
GCU Lopes Shops
Phoenix , Arizona
09.2022 - Current
- Managed cash register transactions.
- Assisted in onboarding and upskilling of staff members.
- Executed daily store opening and closing tasks.
- Kept the store consistently well-maintained.
Receptionist
Hagan Hamilton Insurance Solutions
McMinnville, OR
04.2023 - 08.2024
- Engaged with clients in English and Spanish to discuss their insurance information over the phone and in person.
- Managed claims processing, sorted incoming mail, utilized insurance websites, engaged with related agencies, and provided project assistance to agents.
- Performed opening and closing tasks
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ04-2025
Bachelor of Arts - Spanish
Grand Canyon University
Phoenix, AZ04-2025
Skills
- Proficient in Two Languages
- Logical Reasoning Skills
- Interpersonal Communication Skills
- Customer Service
- Reception skills
Affiliations
- Volunteered with Changing Lives Outreach
- Volunteered at Madison Church Children's Center
- Church Volunteer
Languages
Spanish
Professional
References
Jason John
COO, Hagan Hamilton
Email: jason@haganhamilton.com
Phone: 503-565-3341
Garrett Miller
Manager, Lopes Shop
Email: garrett.miller@gcu.edu
Phone: 602-639-8980
Timeline
Receptionist
Hagan Hamilton Insurance Solutions
04.2023 - 08.2024
Sales Lead
GCU Lopes Shops
09.2022 - Current
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Bachelor of Arts - Spanish
Grand Canyon University
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