Gina Martone
Jupiter,United States
Summary
Results-driven, outgoing and engaging leader recognized for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and team motivation. Excel in communication, empathy, and problem-solving to enhance team performance and customer satisfaction. Prioritize clear objectives and actionable feedback to drive continuous improvement within service teams.
Overview
8
8
years of professional experience
Work History
Food/Drug Mass Coordinator
Garden of Life/Nestle
Jupiter, FL
01.2022 - 12.2024
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Resolved customer complaints in a timely manner while upholding company standards.
- Monitored project progress and provided updates to stakeholders.
- Researched and prepared reports required by management or governmental agencies.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Customer Service Team Leader
Publix Super Markets Inc
Jupiter, FL
09.2016 - 01.2022
- Developed and maintained a knowledge base of frequently asked questions and answers.
- Managed team schedule to ensure adequate coverage during peak hours.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Ensured compliance with company policies and regulatory requirements related to customer service.
- Assisted in the recruitment and training of new team members.
- Trained, managed and motivated employees to promote professional skill development.
- Scored in the top 2% out of 1,251 stores on the Manager's department knowledge test.
Education
High School Diploma -
Satellite Senior High School
Satellite Beach, FL05.2012
Skills
- Employee Development
- Conflict Resolution Skills
- Sales Strategy Development
- Operational Administration
- Efficient Order Fulfillment
- Logistics Coordination
- Service standard compliance
- Account management
Education and Training
other
Timeline
Food/Drug Mass Coordinator
Garden of Life/Nestle
01.2022 - 12.2024
Customer Service Team Leader
Publix Super Markets Inc
09.2016 - 01.2022
High School Diploma -
Satellite Senior High School
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