Shenoea Switzer

• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Fostered a positive work environment to improve team morale and productivity levels.
• Reduced costs with thorough budget analysis and strategic financial planning.
• Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
• Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.

Performed public relations duties and customer service with park visitors in person and via telephone. Authorized watercraft registrations. Collecting fees and issuing tags and registration stickers. Completed contractual work for dock rentals. Registered camping/ rental guests.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Provided scheduling for 7+ employees.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items for camp store.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Trained as a seasonal ranger. These duties required providing a safe and exciting environment for park patrons.
• Responsible for opening and closing of the park gates and facilities and ensuring all patrons/vehicles had vacated park premises.
• Provide basic first aid and assistance to park patrons if needed.
• Maintained the integrity for the park by cleaning the park grounds and facilities, and gardening.
• Collected fees for park entrance and camping/rentals.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.