Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lauren Milian

Lauren Milian

Miami,FL

Summary

I am a highly-skilled, dedicated, and approachable professional with a few years of experience in travel agencies in Cuba, restaurants and hotels. Experienced Duty Manager proficient in solving diverse issues, maintained inventory levels.

Overview

2
2
years of professional experience

Work History

Manager on Duty

Los Chapos Tacos
Tampa, FL
09.2023 - 03.2024
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Trained new employees on job duties and company policies.
  • Created schedules for staff members according to business needs.
  • Reviewed daily sales reports to identify areas of improvement. (MarginEdge)
  • Maintained inventory levels by ordering supplies as needed.(USFoods, Webrestaurant, Instacart)
  • Provided guidance and support to team members when needed

Cashier, Bartender, Food Runner

Los Chapos Tacos Mexican Restaurant
Tampa, FL
02.2023 - 03.2024
  • Verified that customers were of legal age to purchase alcohol.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Travel Agent

Havanatur Tour and Travel
Havana, Cuba
10.2021 - 12.2022
  • Received training in costumer services and sales
  • Received training in computer systems used to process sales and money transactions.
  • Promoted tour packages and promotional travel incentives offered by travel carriers.
  • Created itineraries for clients based on customer interests, budgets.
  • Promotion work on social media.
  • Event planner

Education

Graduate in Tourism -

University Havana
La Havana, Cuba
11-2020

GED -

Accounting Faculty At University Of Havana
La Havana Cuba

Skills

  • Client Needs Assessment
  • Problem-Solving
  • Customer service
  • Leadership
  • Social media
  • High standards for cleanliness and organization
  • Hand multiple tasks simultaneously
  • Enjoys working in a team environment
  • Negotiation
  • Excel

Languages

Spanish
Native/ Bilingual
English
Professional
French
Elementary

Timeline

Manager on Duty

Los Chapos Tacos
09.2023 - 03.2024

Cashier, Bartender, Food Runner

Los Chapos Tacos Mexican Restaurant
02.2023 - 03.2024

Travel Agent

Havanatur Tour and Travel
10.2021 - 12.2022

Graduate in Tourism -

University Havana

GED -

Accounting Faculty At University Of Havana

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Lauren Milian