Sha'tera Hampton
Las Vegas,NV
Summary
Motivated professional offering MSW in Social Work. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Passionate about public service and community involvement, highlighted through volunteer work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Active-Duty Military Member
U.S Air force
03.2019 - 10.2023
- Organizes and assists in communicable disease prevention and control programs
- Controls disease transmission through patient interviews, epidemiological investigations, patient education and community outreach programs
- Advises professionals on control measures
- Ensuring that every Airman is mentally fit
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mental Health Technician
Internship
01.2023 - 06.2023
- Managed caseloads of 5-10 patients, working closely with each individual to set specific goals.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Provided education about mental illness symptoms and causes to family members of patients.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes of patient.
- Created individual treatment plans, tailored to specific mental and physical health needs of each patient.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
Shift Leader/Manager
McDonald's
Fayetteville, NC
08.2016 - 03.2019
- Supervised a shift of 5 associates delegating complex tasks during peak hours with high volume of patrons
- Responsibly handled 25-50 all cash and card transactions per hour while monitoring all registers for change and count needs
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Determined budgets, production goals and rates based on company policies and requirements.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
Community Outreach Coordinator
Internship
01.2017 - 05.2017
- Achieved cost-savings by developing functional solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Researched and analyzed community needs to determine program directions and goals.
- Organized and facilitated events such as workshops, seminars, forums, and conferences to engage stakeholders.
- Participated in public speaking engagements at schools, churches, civic organizations.
- Monitored legislative developments that may impact existing policies or regulations related to outreach activities.
- Created content for newsletters, brochures, websites, press releases, and other promotional materials.
- Attended networking events and served as an ambassador for organization's mission and vision.
- Conducted group therapy with supervision
- Tutored students with learning disabilities
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Coordinated fundraising efforts to promote community organizations serving health needs of children.
Administrative Assistant
Fayetteville State University
Fayetteville, NC
05.2013 - 08.2016
- Submitted weekly reports that organized payroll and academically related institutional travel expenses
- Generated office supplies invoiced and managed the current inventory of manuals and materials
- Maximized day-to-day operations providing financial and campus access services for over 6,500 on and off-premises students
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Master of Science - Social Work
University of Louisville
Louisville, KY05-2023
Bachelor of Science - Social Work
Fayetteville State University
Fayetteville, NC05-2017
Skills
- Leadership
- Conflict Resolution
- Public Speaking
- Cultural Awareness
- Social Perceptiveness
- Quality Assurance
- Flexible and Adaptable
- Violence Prevention
- Trauma-Informed Therapy
- Cognitive Behavioral Therapy
- Client Needs Assessment
- Treatment Planning
- Motivational Enhancement Therapy
- Behavioral Therapy
- Behavioral Counseling
- Safety Planning
- Educational Support
- Risk Assessment
- Documentation and Reporting
- Trauma Informed Care Framework
- Emergency Response Training
- Suicide Prevention Specialist
- Service Accessibility Improvements
- Group Facilitation
- Experience With At-Risk Youth
- High-Risk Populations Identification
Military Experience
United States Air Force, 2019-01-01, 2023-12-31, SrA, 4EX01
Certifications And Special Skills
- 05/2022, American Heart Association BLS for Healthcare Providers, 05/12/2024
- 11/2022, D-SAACP Certified Advocate Level I, 11/30/2024
Civilian Education
- 05/13/2023, Masters of Social Work, University of Louisville, Louisville KY
- 05/13/2017, Bachelors of Social Work, Fayetteville State University, Fayetteville NC
Personal Information
Date of Birth: 04/22/1994
Volunteer Experience
- 06/01/2023, Present, Assistant Outreach and Food Pantry Coordinator
- 11/01/2021, 06/30/2023, Volunteer Victim Advocate
- 09/01/2019, 06/30/2023, Diversity Equality and Inclusion Council Member/Facilitator
- 08/01/2017, 02/28/2019, LGBT center of Raleigh Mentor, Raleigh NC
- 05/01/2015, 07/31/2018, Mason Unlimited Inc Instructor/Counselor/Mentor/Tutor, Fayetteville NC
Certification
- American Heart Association BLS for Healthcare Providers. Exp: 05/12/2024
- D-SAACP Certified Advocate Level I. Exp: 11/30/2024
Timeline
Mental Health Technician
Internship
01.2023 - 06.2023
Active-Duty Military Member
U.S Air force
03.2019 - 10.2023
Community Outreach Coordinator
Internship
01.2017 - 05.2017
Shift Leader/Manager
McDonald's
08.2016 - 03.2019
Administrative Assistant
Fayetteville State University
05.2013 - 08.2016
Master of Science - Social Work
University of Louisville
Bachelor of Science - Social Work
Fayetteville State University
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