Tyrone Smith
Houston
Summary
Dynamic professional with a strong background in customer service at Verizon Wireless, excelling in problem-solving and relationship building. Proven ability to enhance team performance and maintain high standards of service delivery. Committed to continuous learning and adapting to new challenges, ensuring operational excellence and customer satisfaction.
Experienced with strategic planning and team leadership in high-stress settings. Utilizes problem-solving skills to enhance operational efficiency and mission success. Track record of maintaining discipline and teamwork in diverse and challenging situations.
Overview
3
3
years of professional experience
Work History
Active Duty Military Service Member
U.S. Navy Active Duty
08.2024 - 12.2024
- Collaborated with team members to maintain equipment, enhancing reliability and performance.
- Conducted routine inspections of facilities, ensuring compliance with safety regulations.
- Executed maintenance tasks on machinery, contributing to overall fleet readiness.
- Documented daily activities and equipment statuses, ensuring accurate reporting for leadership review.
- Participated in drills and exercises, demonstrating adaptability under pressure in diverse scenarios.
- Evaluated personnel performance and provided constructive feedback for improvement purposes.
Customer Service Representative
Verizon Wireless
05.2023 - 07.2024
- Assisted customers in resolving inquiries and complaints efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to new policies and procedures, ensuring compliance with company standards.
- Documented customer interactions in CRM software to track issues and resolutions.
- Participated in training sessions to develop skills and knowledge for effective service support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Associate
Amazon
02.2022 - 03.2023
- Assisted in loading and unloading shipments, maintaining accuracy in order fulfillment.
- Maintained cleanliness and safety standards throughout the warehouse facility.
- Trained new associates on proper handling of equipment and safety protocols.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Business Administration
Texas College
Tyler, TX05-2026
Klein Oak High School
Houston, TX05-2022
Skills
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Relationship building
- Flexible schedule
- Telephone etiquette
- Willingness to learn
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Active Duty Military Service Member
U.S. Navy Active Duty
08.2024 - 12.2024
Customer Service Representative
Verizon Wireless
05.2023 - 07.2024
Warehouse Associate
Amazon
02.2022 - 03.2023
No Degree - Business Administration
Texas College
Klein Oak High School
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