Lauren Mitchell
Jefferson City,TN
Summary
Hardworking professional with experience in sales, customer service, and higher education. Possesses a variety of knowledge in administration, event planning, social media marketing, Adobe software, Microsoft programs, CRM, and leadership.
Overview
8
8
years of professional experience
Work History
Alumni Relations Coordinator
Carson- Newman University
Jefferson City, TN
10.2022 - Current
- Organized alumni events, including reunions, alumni dinners, and tailgates to increase alumni engagement.
- Planned and facilitated Alumni Board meetings.
- Maintained relationships with members of the alumni network by responding to inquiries in a timely manner.
- Cultivated meaningful relationships with current and prospective donors through outreach efforts.
- Advisor for the Student Ambassador Association which includes planning programming for the organization, recruitment, and acting as the liaison for other departments.
- Managed social media accounts to promote alumni relations events, news, and engage with followers.
- Collaborated with other staff members on special projects such as hosting 2 groundbreakings and 1 ribbon cutting.
- Oversaw main database and thorough alumni records.
- Worked with vendors for events which included discovering the vendor, contacting, and collecting the required documentation and vendor contracts.
Zoning and Permitting Specialist
Crafton Communications
Birmingham, AL
07.2019 - 05.2022
- Contacted jurisdictions in other states to determine local Zoning and Permitting ordinances for cell phone tower upgrades, modifications, and collocations.
- Developed detailed reports for project managers with required documentation, applications, and contact information for Zoning and Permitting departments in the area of the scheduled projects.
- Prioritized and managed projects efficiently to meet deadlines and reduce costs.
- Collaborated with internal team to meet deadlines and satisfy customer requests.
- Worked on special projects for boss as requested such as sending appropriate documentation for larger building projects.
Account Manager
Lifetime Fitness
Birmingham, AL
08.2018 - 05.2019
- Generated weekly sales reports.
- Daily communication with potential members through phone calls, email communication, and web leads.
- Led experience tours and introductions.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
Marketing and Communications Manager
Thompson Medical Solutions
Birmingham, AL
07.2017 - 07.2018
- Manage several social media accounts including Thompson's social media accounts and the Facebook and Twitter for a few clients.
- Assisted in the recruiting and onboarding process of state wide lab technicians.
- Implementation of new technology such as password protection technology, compliance training solutions, and team project programs.
- Worked with clients to develop marketing platforms such as active websites.
Education
Bachelor of Science - Mass Communications
East Tennessee State University
2016
Skills
- Marketing
- Social Media Management
- Event planning
- Leadership
- Sales Techniques
- Microsoft Office
- Communication and Interpersonal Skills
- Problem-solving
- Multitasking and Prioritizing
- Cooperative and Collaborative
Affiliations
Preview and Orientation Leader
Public Relations Club Member
Alpha Delta Pi Member
InterVarsity Volunteer
Timeline
Alumni Relations Coordinator
Carson- Newman University
10.2022 - Current
Zoning and Permitting Specialist
Crafton Communications
07.2019 - 05.2022
Account Manager
Lifetime Fitness
08.2018 - 05.2019
Marketing and Communications Manager
Thompson Medical Solutions
07.2017 - 07.2018
Bachelor of Science - Mass Communications
East Tennessee State University