Lauren Nash
Southfield,USA
Summary
Dedicated Training Specialist in providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Energetic group fitness instructor motivated to help others reach health and fitness goals. Instructs multiple fitness levels to promote safety of class attendees. Cheerful individual with dynamic client engagement skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Studio Manager
Mayweather B+F Birmingham
Birmingham , MI
09.2023 - Current
- Assisted in the onboarding process of new employees by providing training materials.
- Monitored daily operations within the studio environment.
- Managed inventory of consumable supplies such as tapes, storage drives.
- Sourced external vendors for specialized services when necessary.
- Attended industry events to network with potential partners or collaborators.
- Developed efficient workflow processes for video editing and post-production activities.
- Facilitated weekly studio consultations, sales and order appointments.
Competitive Cheerleading Coach
Core Athletics
12.2021 - Current
- Planned and implemented weekly practices for competitive cheerleading teams.
- Organized and managed tryouts, including evaluating potential team members based on skill level and attitude.
- Instructed athletes in proper techniques, safety measures, and game strategies.
- Provided feedback to squad members regarding their performance both at practice and during competitions.
- Planned and taught gymnastics classes to children of varying ages.
- Demonstrated proper stretching, warm-up, and safety techniques for each activity.
- Encouraged students to strive for their personal best through positive reinforcement.
- Provided individualized instruction to ensure each student's success in mastering skills.
Gymnastics Coach
Motor City Flip Factory
11.2021 - Current
- Im currently a gymnastics Coach for all ages, building trust with clients is my top priority i believe in build to get the skill. I am one of out top coaches at out facility and push for discipline and excellence.
- Developed and implemented individualized gymnastics programs for students of all skill levels.
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
- Organized practice sessions and competitions to enhance student development in the sport.
- Created a safe and supportive environment for athletes to practice their skills.
Customer Service Representative
Burn Boot Camp
01.2023 - 04.2023
- I was in charge of Customer Experience I was the first impression when members entered the door and last impression when they left making sure all there needs were taken care of. I gave tours of our facility, checked in members as they walked in, and helped them find the best nutrition supplements that fit there needs.
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Intern
Fitt Body Boot Camp
09.2022 - 12.2022
- I served as a Group Fitness Trainer
- I trained in person as well as training clients on Zoom
- I created fun challenging workouts with modifications
- I made client experience my top priority to exceed expectations
Front Desk Receptionist
Planet fitness
09.2020 - 01.2022
- I worked as a Front Desk Customer Service Representative
- I gave potential clients a tour of our facility and found them the right memberships that best fits their needs.
- I took phone calls as well as handled all account issues and made sure the facility was clean and member friendly.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors for our trainer
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cashier
Dollar Tree
05.2020 - 07.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
IT
Tiffin University
08.2018 - 04.2020
- Evaluated existing networks for any potential security risks or vulnerabilities.
- Resolved customer service requests regarding software installation and configuration issues.
- Performed regular backups of critical data using established backup processes.
- Maintained an inventory of all installed software applications and license compliance records.
Crew Member
Mcdonald's
06.2015 - 12.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Cheerleading Coach
Elite Cheerleading
06.2017 - 06.2019
- Developed and implemented a comprehensive cheerleading program to meet the needs of all ages.
- Organized and managed practice sessions, competitions and performances for teams.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Encouraged team spirit among squad members.
- I taught and traveled to over 30 different states and created choreographed routines fitting all teams needs.
Sales Representative
Hollister Co.
05.2014 - 12.2015
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
Bagger
Kroger
06.2013 - 09.2013
- A bagger at Kroger supermarket
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Inspected produce for freshness, quality, and quantity before bagging.
- Provided excellent customer service by answering questions about products and services.
Education
Bachelor's Degree - Health Fitness and Wellness
Tiffin University
05-2020
High School Diploma -
Farmington High School
06.2016
Skills
- Facility Maintenance
- Media Relations
- Performance Improvements
- Player Evaluations
- Safety Awareness
- Safety Monitoring
- Recruitment
- Pep Rally Planning
- Physically Fit
- Relationship Building
- Training Exercises
- Studio management
Certification
- CPR/AED
- Concussion In Sports
Timeline
Studio Manager
Mayweather B+F Birmingham
09.2023 - Current
Customer Service Representative
Burn Boot Camp
01.2023 - 04.2023
Intern
Fitt Body Boot Camp
09.2022 - 12.2022
Competitive Cheerleading Coach
Core Athletics
12.2021 - Current
Gymnastics Coach
Motor City Flip Factory
11.2021 - Current
Front Desk Receptionist
Planet fitness
09.2020 - 01.2022
Cashier
Dollar Tree
05.2020 - 07.2020
IT
Tiffin University
08.2018 - 04.2020
Cheerleading Coach
Elite Cheerleading
06.2017 - 06.2019
Crew Member
Mcdonald's
06.2015 - 12.2019
Sales Representative
Hollister Co.
05.2014 - 12.2015
Bagger
Kroger
06.2013 - 09.2013
Bachelor's Degree - Health Fitness and Wellness
Tiffin University
High School Diploma -
Farmington High School
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