Lauren Nielsen
Valrico,FL
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
27
27
years of professional experience
Work History
Bartender
The Landing Bar & Grille
Valrico, FL
07.2021 - Current
- Crafted specialty cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Assisted in training new bartenders on menu items and service protocols.
- Provided excellent customer service, ensuring timely order fulfillment and satisfaction.
- Resolved customer complaints efficiently, fostering a positive bar atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bakery Clerk
Publix Bakery
Riverview, FL
03.2020 - 07.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of bakery displays to ensure compliance with health standards.
- Operated commercial baking equipment efficiently to support daily production needs.
- Collaborated with team members to streamline inventory management and reduce waste.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Processed customer orders accurately, ensuring timely fulfillment and satisfaction.
- Monitored product freshness and rotated stock to deliver high-quality baked goods consistently.
Server
Joe Allen Restaurant
Hell’s Kitchen
09.2018 - 02.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Salesperson
Best Deal Appliances
NJ & NC
04.1999 - 01.2015
- Developed strong customer relationships to enhance sales and increase customer loyalty.
- Demonstrated in-depth product knowledge to assist customers in making informed purchasing decisions.
- Trained and mentored junior staff on effective sales techniques and product features.
- Enhanced inventory control to maintain optimal stock levels and minimize losses.
- Collaborated with management to establish pricing strategies that maximize profitability while remaining competitive.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Ridgewood High School
Ridgewood, NJTimeline
Bartender
The Landing Bar & Grille
07.2021 - Current
Bakery Clerk
Publix Bakery
03.2020 - 07.2021
Server
Joe Allen Restaurant
09.2018 - 02.2020
Salesperson
Best Deal Appliances
04.1999 - 01.2015
High School Diploma -
Ridgewood High School