Lauren Norris
Traverse City
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Take-charge professional delivering executive support and team leadership. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Seasoned professional in general and operations management with comprehensive experience leading teams and optimizing processes. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Performance Plus Quick Oil Change
Traverse City
03.2021 - Current
- Managed daily operations of quick oil change services and customer interactions.
- Established customer service standards and monitored staff compliance.
- Trained and supervised staff on service protocols and safety procedures.
- Oversaw inventory management and ensured timely supply orders for products.
- Scheduled employee shifts to maintain adequate staffing levels during peak hours.
- Implemented quality control measures to enhance service efficiency and effectiveness.
- Resolved customer complaints and issues, ensuring high levels of satisfaction.
- Created promotional strategies that successfully attracted new customers to the service center.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Analyzed customer feedback to implement operational improvements and enhance satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
AutoZone
Traverse City
08.2023 - 08.2024
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Scheduled employee shifts to maintain adequate staffing levels during peak hours.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Developed promotional strategies to attract new customers to the service center.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Tinkham Alternative
Westland, MiSkills
- Customer service
- Critical thinking
- Analytical
- Problem-solving
- Leadership
- Social perceptiveness
- Telephone etiquette
- Relationship building
- Customer relations
- Staff training
- Training & Development
- Problem resolution
- Written communication
Certification
- CPR and First Aid Certified
Affiliations
- Avid reader
- Choir
- Cross Stitching
- Forensic studies
References
References available upon request.
Timeline
Store Manager
AutoZone
08.2023 - 08.2024
Store Manager
Performance Plus Quick Oil Change
03.2021 - Current
Tinkham Alternative