Public Relations Assistant Emory University Admission Department
10.2024 - Current
Resolved complaints to maintain customer satisfaction.
Developed key messaging documents for clients to guide consistent communications across all channels.
Worked closely with business partners to develop consistent messaging across platforms and departments.
Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
Assisted during high telephone volumes and customer escalations.
Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
Assisted with planning, development and implementation of company projects and programs.
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