Public Relations Assistant
Emory University Admission Department
10.2024 - Current
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Assisted during high telephone volumes and customer escalations.
- Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
- Assisted with planning, development and implementation of company projects and programs.