Lauren Olshewsky
Summary
Adept Customer Service with 8 years of experience handling high stress situations and multi-tasking patient, colleague, and customer needs. Well-organized using efficient time management and interpersonal skills. Willingness to learn added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Ophthalmic Technician/ Certified LenSx Laser Technician
Hartman Eye Group/20-20 Surgery Center
2020.07 - Current
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Second Assistant Manager
Orangetheory Fitness
2019.10 - 2020.04
- Earned promotion from Sales Associate to Second Assistant Manager in one month by demonstrating exceptional people management skillset.
- Played a pivotal role in fostering a culture of excellence by training new employees on the studio system and values of the studio.
- Brought more than 50 new members to the studio by coordinating town and apartment complex events while promoting company values and mission.
- Secured 10 prospective customers to sign up for studio within one month with packages ranging from $150 to $300 monthly.
- Maintained a clean and orderly store environment, contributing to an enjoyable gym experience for members.
Merchandise Sales Associate
Walt Disney Company
2019.01 - 2020.04
- Promoted a seamless shopping journey and maximized guest satisfaction by organizing merchandise throughout Walt Disney World property.
- Evoked numerous retail location layouts and placements of specialty items to improve guest experiences.
- Accurately aided guests in fast-paced situations during high foot traffic times of day while ensuring no merchandise walked and point of sales remained balanced.
Intake Specialist
Brant's Driving School
2018.04 - 2019.01
- Acquired a comprehensive understanding of several states driving regulations and rehabilitation driving practices to aid people recovering from strokes, heart attacks, and physical disabilities, including amputations/cerebral palsy.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Second Assistant Manager
Claire's
2016.05 - 2019.01
- Answered emails and coordinated upcoming schedules, diligently assessing priorities and efficiently allocating resources to optimize productivity.
- Drove strategic planning and revenue maximization initiatives while managing shipments, bank deposits, books, and weekly/monthly average dollar sales.
- Analyzed and identified customer preferences, leading to achieving top sales performance in the ear-piercing category.
- Earned recognition from the District Manager for displaying brilliant performance in sales and customer service after walk-through evaluation.
Education
Bachelor of Science - Organizational Leadership
Saint Francis University
Loretto, PA12.2018
Associate of Applied Science - Business Management
Pennsylvania Highlands Community College
Johnstown, PA05.2018
Skills
- Paperwork Processing
- Records Maintenance
- Appointment Scheduling
- Call Management
- Multi-Tasking Strength
- Group and Individual Instruction
Education And Certification
- Bachelor of Science in Organizational Leadership, Saint Francis University
- Associates of Applied Science in Business Management, Pennsylvania Highlands Community College (Phi Theta Kappa Scholar Society Student Activities Assistant)
- Certified Laser Technician for Cataract Surgery with a machine called LenSX Machine throughout the US
Timeline
Ophthalmic Technician/ Certified LenSx Laser Technician
Hartman Eye Group/20-20 Surgery Center
2020.07 - Current
Second Assistant Manager
Orangetheory Fitness
2019.10 - 2020.04
Merchandise Sales Associate
Walt Disney Company
2019.01 - 2020.04
Intake Specialist
Brant's Driving School
2018.04 - 2019.01
Second Assistant Manager
Claire's
2016.05 - 2019.01
Bachelor of Science - Organizational Leadership
Saint Francis University
Associate of Applied Science - Business Management
Pennsylvania Highlands Community College
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