BRIDGETTE NANCE
Oak Lawn,IL
Summary
Detail-focused medical secretary with expertise in file organization, appointment scheduling, and patient support to maintain efficient front-office operations and smooth patient flow. Experienced lead phlebotomist with advanced venipuncture technique and patient-care focus. Improved scheduling and workflow management to increase efficiency and reduce patient wait times.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lab Technician/Certified Phlebotomy Technician
Advocate Medical Christ Hospital
Oak Lawn, Illinois
05.2022 - 03.2026
- Processed patient specimens in Advocate Christ Medical Center laboratory.
- Verified specimen labels, integrity, and test requests before analysis.
- Collected and labeled lab samples for accurate tracking.
- Performed routine testing on chemistry, hematology, and urinalysis analyzers.
- Maintained quality control records and calibration logs for laboratory instruments.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Prepared slides, cultures, and reagents for diagnostic testing.
- Communicated urgent findings to nurses, physicians, and laboratory team members.
NICU Unit Secretary
Advocate Christ Medical Hospital
Oak Lawn, Illinois
06.2021 - 05.2022
- Managed front desk communications in NICU at Advocate Christ Medical Hospital, facilitating prompt staff paging and call responses.
- Coordinated patient admissions, transfers, and discharges using hospital records systems.
- Maintained accurate NICU charts, census logs, and unit documentation throughout each shift.
- Prepared and routed medical forms, orders, and correspondence for nurses and physicians.
- Supported bedside teams with timely messages, updates, and interdepartmental communication.
- Monitored and organized unit supplies and office materials, supporting daily NICU operations.
- Processed faxing, scanning, and filing for confidential neonatal medical records.
- Handled incoming calls to ensure timely communication within the NICU. and directed them appropriately.
- Welcomed patients upon arrival in NICU, providing necessary paperwork and assistance. upon arrival in the NICU unit and provided necessary paperwork.
Unit Secretary
Ann & Robert H. Lurie Children's Hospital
Chicago, IL
08.2017 - 06.2021
- Processed admissions, discharges, and transfers in EMR while paging correct on-call physician.
- Coordinated pediatric unit communications between nurses, physicians, families, and ancillary departments at Lurie Children's.
- Provided secretarial support by answering phones, taking messages, routing calls, handling patient and family requests, and assisting with secretary scheduling issues and staffing coverage.
- Resolved scheduling issues for secretaries to maintain efficient unit operations. including resolution for appropriate unit staffing
- Managed patient records by routing and storing charts, maintaining approved order, applying HIM labels for scanning, and ensuring completeness of medical records post-discharge.
- Supported non-clinical unit operations by efficiently completing clerical duties and optimizing resource use.
- Assisted with hospital and department operational goals and service standards.
Unit Clerk/Nursing Assistant
Providence Healthcare & Rehabilitation
Chicago, IL
01.2015 - 08.2017
- Coordinated administrative support for nurses and medical staff to facilitate patient care
- Scheduled patients' appointments and follow-ups
- Acted as liaison between patients and medical staff to enhance communication and streamline care
- Managed calendar, coordinated meetings, and composed correspondence to ensure smooth office operations
- Monitored office supply inventory to ensure proper amounts are stocked in all members of staff offices
Nursing Assistant/ Unit Clerk
Lexington Healthcare Center of Chicago Ridge
Chicago, IL
10.2013 - 01.2015
- Obtained and recorded patients' vitals to support timely medical assessments.
- Facilitated communication between nurses and departments to enhance operational efficiency.
- Prepared and distributed outgoing mail and correspondence for multiple departments to ensure information flow.
- Managed purchase orders, processed and prepared invoices and expense reports
Lead Phlebotomist
IDHS Madden Mental Health Center
Hines, Illinois
03.2026 - Current
- Facilitated blood collection process, ensuring accurate labeling and preparation of specimens for laboratory testing
- Reviewed physician orders and verified patient identification before specimen collection
- Followed infection control and safety procedures during all phlebotomy tasks
- Conducted training sessions for new employees on specimen collection procedures and patient care standards
- Documented specimen collection activities for accurate record-keeping in health system charts
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Performed venipuncture for IDHS Madden Mental Health Center patients
- Supported behavioral health units with calm, respectful patient interactions
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Documented daily activities including number of specimens collected, quality assurance measures taken.
Education
Some College (No Degree) - Certified Phlebotomy Tech
Triton Collage
River Grove, ILHigh School Diploma -
BOGAN COMPUTER TECHNICAL HIGH SCHOOL
Chicago, ILSkills
- Venipuncture technique
- Specimen labeling
- Specimen processing
- EHR charting
- Patient intake
- Data entry
- Paperwork processing
- Supply chain oversight
- Critical thinking
- Time Management
- Interpersonal communication
- Patient communication
- Detail orientation
- Paperwork processing
Personal Information
Title: PHLEBOTOMIST/ UNIT SECRETARY / CUSTOMER SERVICE/ NURSING ASSISTANT
Certification
- Certified Nursing Assistant (City Colleges of Chicago)
- Certified Phlebotomy Technician (City Colleges of Chicago)
Accomplishments
- Organized Unit Secretary with the ability to smoothly prioritize tasks while multitasking additional assignments. Exceptional communication skills with health information knowledge and patient care coordination skills.
- Successfully performed venipuncture and capillary blood collections while maintaining patient comfort and safety.
Timeline
Lead Phlebotomist
IDHS Madden Mental Health Center
03.2026 - Current
Lab Technician/Certified Phlebotomy Technician
Advocate Medical Christ Hospital
05.2022 - 03.2026
NICU Unit Secretary
Advocate Christ Medical Hospital
06.2021 - 05.2022
Unit Secretary
Ann & Robert H. Lurie Children's Hospital
08.2017 - 06.2021
Unit Clerk/Nursing Assistant
Providence Healthcare & Rehabilitation
01.2015 - 08.2017
Nursing Assistant/ Unit Clerk
Lexington Healthcare Center of Chicago Ridge
10.2013 - 01.2015
Some College (No Degree) - Certified Phlebotomy Tech
Triton Collage
High School Diploma -
BOGAN COMPUTER TECHNICAL HIGH SCHOOL