Makayla Jones
Crystal Springs,Mississippi
Summary
Accomplished Certified Phlebotomy Technician with a proven track record at St. Dominic's Hospital, enhancing laboratory efficiency through meticulous specimen labeling and employing venipuncture technique. Demonstrated expertise in customer relations and critical thinking across various roles, significantly improving patient comfort and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician
St. Dominic's Hospital
Jackson, MS
10.2023 - Current
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing
Sales Associate
Waffle House
Byram, MS
06.2018 - 04.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Collaborated with team members to consistently provide efficient service during peak hours
After School Teacher
AfterZone
Madison, MS
05.2023 - 10.2023
- Observed and monitored children's play activities to promote healthy, safe environment
- Prepared after-school enrichment activities for children to encourage student participation
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts
Customer Service Representative
Sitel
Remote
12.2022 - 07.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers
Customer Service Representative
Conduent Call Center
Ridgeland, MS
06.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Education
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Phlebotomy Training Specialists
Jackson, MS08.2023
High School Diploma - undefined
Crystal Springs High School
Crystal Springs, MS05.2019
Skills
- Venipuncture Technique
- Specimen labeling
- Active Listening
- Critical Thinking
- Customer Relations
Certification
Certified Phlebotomy Technician, NHCO
Timeline
Certified Phlebotomy Technician
St. Dominic's Hospital
10.2023 - Current
After School Teacher
AfterZone
05.2023 - 10.2023
Customer Service Representative
Sitel
12.2022 - 07.2023
Customer Service Representative
Conduent Call Center
06.2022 - 12.2022
Sales Associate
Waffle House
06.2018 - 04.2025
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Phlebotomy Training Specialists
High School Diploma - undefined
Crystal Springs High School